URL changes after removing protection; file does not exist error

  • Resolved chocotaco

    (@chocotaco)


    1 year, 8 months ago

    Hi,

    I’m trying to decide whether to use/purchase this plugin but I have run into a very significant issue with the free version:

    If I enable file protection for a file, and then I unprotect the file, the URL of my file is now incorrect, and has gained an additional slash:

    BEFORE PROTECTION, WHEN COPYING URL TO CLIPBOARD:
    https://mywebsite.com/wp-content/uploads/myfile.pdf

    WHILE PROTECTED:
    https://mywebsite.com/wp-content/uploads/_pda/myfile.pdf

    AFTER REMOVING PROTECTION:
    https://mywebsite.com/wp-content/uploads//myfile.pdf

    The extra slash does not appear for any other files in the media library–only for those that have had file protection enabled and then removed.

    I cannot re-enable file protection at this point, because then I get a “file does not exist” error.

    I’ve tried it in two different WordPress installations and it happened with both.

    This plugin looks like a great solution for me, but not if it causes file structure errors.

    Thanks for any help you can provide.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author BWPS Team

    (@buildwps)

    1 year, 8 months ago

    Hi @chocotaco,

    Thanks for reaching out to us.

    Don’t worry. We’ve always got your back.

    At first glance, it could be something to do with your server configurations. We can’t reproduce the issue on our end…

    To assist you better, could you please provide us with the following information?

    • An actual file URL.
    • Some screenshots/screencasts showing the issue on your end.

    You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

    Thread Starter chocotaco

    (@chocotaco)

    1 year, 8 months ago

    Thank you. The two websites I tried it on were on different web hosts.

    I’ve tried disabling all plugins and clearing all server and browser caches.

    I’ve emailed a screen capture. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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