URGENTLY NEED HELP!

Resolved charlswanepoel
(@charlswanepoel)

3 years, 7 months ago

Hi, there is an issue with this plugin.

I created the header, but it will not load. and it will not allow me to edit it.

I have uninstalled and reinstalled the plugin. The old Header from original keeps loading. Whenever I click on edit with elementor it freezes.

Please help.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Thread Starter charlswanepoel
(@charlswanepoel)

3 years, 7 months ago

This should not be so ridiculously difficult Anyone else have similar issues?

Thread Starter charlswanepoel
(@charlswanepoel)

3 years, 7 months ago

When I try and edit a footer or header, it freezes, and this is all I see: Image of what I see
apinis
(@apinis)

3 years, 7 months ago
Yes, it is the same for me. The loading screen for me looks like this https://ibb.co/F5scH75 At the begining it was working. I tried disabling all other plugins except Elementor. Tried every step of this manual https://docs.elementor.com/article/576-elementor-widget-panel-not-loading

Maybe this will work for you but it did not work for me.

Somehow it seems that the problem begin, when I deleted my first footer and started a new one.
- This reply was modified 3 years, 7 months ago by apinis.
- This reply was modified 3 years, 7 months ago by apinis.
Plugin Support Team Brainstorm Force
(@brainstormteam)

3 years, 7 months ago

Hello @charlswanepoel and @apinis,

Thank you for getting in touch with us!

I tried to reproduce both the scenarios at my end, but seems like EHF is working fine for me.

@charlswanepoel – Could you please check if this document by Elementor helps? — https://docs.elementor.com/article/184-cant-edit-with-elementor.

@apinis – Could you please try flushing the permalinks? — https://wpastra.com/docs/how-to-refresh-wordpress-permalinks/.

If these docs does not help, we would suggest you to open a support ticket from our support portal so that we can take a look at this closely.

Looking forward to hearing from you.

Regards,
Prajakta Suryawanshi

RvdS
(@rvds)

3 years, 7 months ago

Just passing by looking for an answer, because I was having the same problem. It seems taht saving my permalinks again did the trick for me.

Thank you.

Plugin Support Team Brainstorm Force
(@brainstormteam)

3 years, 7 months ago

Hello @rvds,

Thank you for informing us!

@apinis and @charlswanepoel – Please let us know if you are still facing the issue so that we can debug it further.

Looking forward to hearing from you.

Regards,
Prajakta Suryawanshi

Thread Starter charlswanepoel
(@charlswanepoel)

3 years, 7 months ago

Hi, the @brainstormteam Yes I still have this issue. I can not edit my current footer in Elementor. I have done all the suggestions. cleared my cache, and deactivation and activating plugins one by one.

Thread Starter charlswanepoel
(@charlswanepoel)

3 years, 7 months ago

@brainstormteam The issue has resolved itself, it would seem? Did you guys do anything on your side? Thanks in advancefor letting me know.

apinis
(@apinis)

3 years, 7 months ago

Same here, problem resolved by itself. At first the loading was gone and it opened blank white page. After deleting cache everything works fine. But I tried that before and did not help.

Plugin Support Team Brainstorm Force
(@brainstormteam)

3 years, 7 months ago

Hello @apinis and @charlswanepoel,

I am glad that the issue got resolved for you. At the first glance, it seemed like a temporary glitch while editing with Elementor.

Here are a few helpful documents by Elementor —

1) https://docs.elementor.com/article/184-cant-edit-with-elementor
2) https://docs.elementor.com/article/245-preview-could-not-be-loaded
3) https://docs.elementor.com/article/576-elementor-widget-panel-not-loading

These cover all the cases while editing with Elementor.

Please let us know if you face this issue again so that we can debug this depth.

Regards,
Prajakta Suryawanshi

Viewing 10 replies - 1 through 10 (of 10 total)

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