Support » Plugin: WooCommerce » Urgently Need Help With Duplicate Orders

  • hnorfleet

    (@hnorfleet)


    Moved the installation to a new server and have been plagued with issues. I now am showing 2,820 order ids, but 1410 are duplicate order numbers.
    For example:
    order_id: 1564, order_number: wp29800
    order_id: 3772, order_number: wp29800

    Any assistance would be HUGELY appreciated!

    Here is my system status report:

    
    ### WordPress Environment ###
    
    Home URL: https://www.equinat-usa.com
    Site URL: https://www.equinat-usa.com
    WC Version: 3.0.9
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.20
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.53.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.28
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.9
    WC Database Prefix: usa_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Advanced Custom Fields: by Elliot Condon – 4.4.11
    AfterShip - WooCommerce Tracking: by AfterShip – 1.7.0
    Ajax Load More: Layouts: by Darren Cooney – 1.2
    Ajax Load More: by Darren Cooney – 3.1.0
    Bootstrap 3 Shortcodes: by Michael W. Delaney
    Filip Stefansson
    and Simon Yeldon – 3.3.10
    
    Broken Link Checker: by Janis Elsts
    Vladimir Prelovac – 1.11.3
    
    Child Theme Configurator: by Lilaea Media – 2.2.6
    Contact Form 7: by Takayuki Miyoshi – 4.8
    Flexible Posts Widget: by DPE WS&D LLC – 3.5.0
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by XAdapter – 1.2.0
    PayPal for WooCommerce: by Angell EYE – 1.4.5
    VarkTech Pricing Deals for WooCommerce: by Vark – 1.1.7.1
    VarkTech Pricing Deals PRO for WooCommerce: by VarkTech – 1.1.7.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.6
    FAQ: by Etoile Web Design – 1.5.37
    Ultimate Posts Widget: by Boston Dell-Vandenberg – 2.0.6
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.13.4
    
    WordPress Users & WooCommerce Customers Import Export(BASIC): by XAdapter – 1.0.2
    USPS (BASIC) WooCommerce Shipping: by XAdapter – 1.1.10
    Booster Plus for WooCommerce: by Algoritmika Ltd – 1.1.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3
    Booster for WooCommerce: by Algoritmika Ltd – 2.8.2
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.6.0
    
    WooCommerce PayPal Pro: by wp.insider – 2.2
    WooCommerce Shipping Pro with Table Rate: by Xadapter – 2.8.6
    Simple Registration for WooCommerce: by Astoundify – 1.4.0
    WooCommerce: by Automattic – 3.0.9
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 4.9
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #3764 - /shop/
    Cart: #5 - /cart/
    Checkout: #3765 - /checkout/
    My account: #7 - /my-account/
    
    ### Theme ###
    
    Name: equinat-usa
    Version: 2.5.1497181370
    Author URL: https://hillarynorfleet.com
    Child Theme: ✔
    Parent Theme Name: Enigma-Pro
    Parent Theme Version: 2.5
    Parent Theme Author URL: http://weblizar.com/
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: enigma-premium/woocommerce/emails/admin-new-order.php
    enigma-premium/woocommerce/myaccount/my-account.php
    
    
Viewing 6 replies - 1 through 6 (of 6 total)
  • hnorfleet

    (@hnorfleet)

    Still looking for some assistance with this. Does anyone have any insights they could share?

    it4craigslist

    (@it4craigslist)

    I have the same issue : duplicated orders but PayPal charged only once. This only happens to all subscription orders. My code has been on the same server, never happened like this before. Please view screenshot or duplicated orders here.
    Hopefully someone at Woocommerce can help us.

    twjdenis

    (@twjdenis)

    Has anyone found a solution?

    Subscribe to this thread.

    I am also seeing this.

    I am seeing this issue on a clients website too.

    I am also seeing this now, since I upgraded to 3.3.5 3 days ago. This is a critical problem, our payment gateway is Fastcharge, a variation of Authorize.net.

    Also, we see some of the duplicates or triplicates several minutes apart!

Viewing 6 replies - 1 through 6 (of 6 total)
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