Support » Plugin: WooCommerce » Urgently Need Help With Duplicate Orders

  • Moved the installation to a new server and have been plagued with issues. I now am showing 2,820 order ids, but 1410 are duplicate order numbers.
    For example:
    order_id: 1564, order_number: wp29800
    order_id: 3772, order_number: wp29800

    Any assistance would be HUGELY appreciated!

    Here is my system status report:

    
    ### WordPress Environment ###
    
    Home URL: https://www.equinat-usa.com
    Site URL: https://www.equinat-usa.com
    WC Version: 3.0.9
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.20
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.53.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.28
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.9
    WC Database Prefix: usa_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Advanced Custom Fields: by Elliot Condon – 4.4.11
    AfterShip - WooCommerce Tracking: by AfterShip – 1.7.0
    Ajax Load More: Layouts: by Darren Cooney – 1.2
    Ajax Load More: by Darren Cooney – 3.1.0
    Bootstrap 3 Shortcodes: by Michael W. Delaney
    Filip Stefansson
    and Simon Yeldon – 3.3.10
    
    Broken Link Checker: by Janis Elsts
    Vladimir Prelovac – 1.11.3
    
    Child Theme Configurator: by Lilaea Media – 2.2.6
    Contact Form 7: by Takayuki Miyoshi – 4.8
    Flexible Posts Widget: by DPE WS&D LLC – 3.5.0
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by XAdapter – 1.2.0
    PayPal for WooCommerce: by Angell EYE – 1.4.5
    VarkTech Pricing Deals for WooCommerce: by Vark – 1.1.7.1
    VarkTech Pricing Deals PRO for WooCommerce: by VarkTech – 1.1.7.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.6
    FAQ: by Etoile Web Design – 1.5.37
    Ultimate Posts Widget: by Boston Dell-Vandenberg – 2.0.6
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.13.4
    
    WordPress Users & WooCommerce Customers Import Export(BASIC): by XAdapter – 1.0.2
    USPS (BASIC) WooCommerce Shipping: by XAdapter – 1.1.10
    Booster Plus for WooCommerce: by Algoritmika Ltd – 1.1.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3
    Booster for WooCommerce: by Algoritmika Ltd – 2.8.2
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.6.0
    
    WooCommerce PayPal Pro: by wp.insider – 2.2
    WooCommerce Shipping Pro with Table Rate: by Xadapter – 2.8.6
    Simple Registration for WooCommerce: by Astoundify – 1.4.0
    WooCommerce: by Automattic – 3.0.9
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 4.9
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #3764 - /shop/
    Cart: #5 - /cart/
    Checkout: #3765 - /checkout/
    My account: #7 - /my-account/
    
    ### Theme ###
    
    Name: equinat-usa
    Version: 2.5.1497181370
    Author URL: https://hillarynorfleet.com
    Child Theme: ✔
    Parent Theme Name: Enigma-Pro
    Parent Theme Version: 2.5
    Parent Theme Author URL: http://weblizar.com/
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: enigma-premium/woocommerce/emails/admin-new-order.php
    enigma-premium/woocommerce/myaccount/my-account.php
    
    
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Viewing 6 replies - 1 through 6 (of 6 total)
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