Title: registration error
Last modified: August 16, 2017

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# registration error

 *  Resolved [khappamj](https://wordpress.org/support/users/khappamj/)
 * (@khappamj)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/)
 * When new user try to register appears this message:
    Error: Incomplete form contents.
 * but he completed all forms, why?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9414112)
 * NUTS. Now I need to redact all of the author’s replies.
 * [@khappamj](https://wordpress.org/support/users/khappamj/) Do not provide the
   author access to your site. That’s unsafe and goes way too far.
 * [@peepso](https://wordpress.org/support/users/peepso/) I’ve deleted your offer
   to login to your user’s site. I’m am 100% sure you mean well but please _never
   ask for credentials on these forums._
 * [https://make.wordpress.org/support/handbook/forum-welcome/#the-bad-stuff](https://make.wordpress.org/support/handbook/forum-welcome/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.
 *  Plugin Author [PeepSo, Inc.](https://wordpress.org/support/users/peepso/)
 * (@peepso)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9414150)
 * Hi [@jdembowski](https://wordpress.org/support/users/jdembowski/),
 * Noted, we provide support for PeepSo more through our own ticketing system. It’s
   safe. Trust me 🙂
 * We’d never ask for credentials to be passed in the open forum. That’s just crazy.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9414163)
 * Do not ask for that access at all. It’s not safe and if you make that request
   again in this forum you will be reported to the plugins team.
 * _*Drinks coffee and hopes no one minds that. Coffee calms me.*_
 * I’m sorry, but this isn’t really a conversation: _do not ask for that access_.
   You asked for the user to provide that. Don’t.
 * If that’s really a problem for you then please consider removing your plugin 
   from the repo and host it on your site. You can provide whatever level of support
   on your own site but here do not make that request again.
 * There are many ways to get information you need and accessing the user’s site
   should not be one of them.
    - Ask for a link to the [http://pasetbin.com/](http://pasetbin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Send System Info plugin](https://wordpress.org/plugins/send-system-info/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins except yours, switch to the Twenty Fifteen theme, clear their cache
      and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Plugin Author [PeepSo, Inc.](https://wordpress.org/support/users/peepso/)
 * (@peepso)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9414177)
 * Hi [@jdembowski](https://wordpress.org/support/users/jdembowski/),
 * Noted.
 *  Thread Starter [khappamj](https://wordpress.org/support/users/khappamj/)
 * (@khappamj)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9425059)
 * [@jdembowski](https://wordpress.org/support/users/jdembowski/)
 * sorry but i dont understand what’s your problem… i just asked that i got a problem
   using this plugin but now im gonna use another one

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘registration error’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [khappamj](https://wordpress.org/support/users/khappamj/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/urgent-registration-error/#post-9425059)
 * Status: resolved