Title: urgent problems Last modified: January 12, 2022 --- # urgent problems * Resolved [pps0pwf](https://wordpress.org/support/users/pps0pwf/) * (@pps0pwf) * [4 years, 5 months ago](https://wordpress.org/support/topic/urgent-problems-2/) * Time offers always remain active on Facebook, and customers demand them, even if they are terminated because they have seen them on Facebook. Even duplicate products with wrong pictures and wrong prices. I asked for Facebook support, but they tell me that the problem is in the plugin. Viewing 4 replies - 1 through 4 (of 4 total) * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 5 months ago](https://wordpress.org/support/topic/urgent-problems-2/#post-15245007) * Hi [@pps0pwf](https://wordpress.org/support/users/pps0pwf/), * Thanks for reaching out to us about the problem you’re having with the Facebook for WooCommerce plugin! * > Time offers always remain active on Facebook, and customers demand them, even > if they are terminated because they have seen them on Facebook. * If I understand correctly, do you mean that you have offers on your WooCommerce site that run for a specific time but when the offer ends in WooCommerce, it still appears in your Facebook Shop? * > Even duplicate products with wrong pictures and wrong prices. * Okay, so there’s duplicate products with incorrect pictures and prices appearing in your Facebook Shop, right? * > I asked for Facebook support, but they tell me that the problem is in the plugin. * Indeed, in most cases, Facebook Support will likely refer you to the developers of any integration used to connect to their platform. * As a next step, it will be great if you could share your current System Status Report. You can get it by navigating to the `WooCommerce / Status` section of your site. Once there, click on the `Get system report` button and then copy it by clicking on the `Copy for support` button. Then paste it here in a comment. * Thank you! * Thread Starter [pps0pwf](https://wordpress.org/support/users/pps0pwf/) * (@pps0pwf) * [4 years, 5 months ago](https://wordpress.org/support/topic/urgent-problems-2/#post-15245251) * Thank you for answering me immediately! * If I understand correctly, you mean you have offers on your Woocommerce site that work for a specific time, but when the offer ends in Woocommerce, does it still appear in your Facebook Store? * – Correct! * Okay, so there are duplicate products with wrong pictures and prices appearing in your Facebook Shop, right? * – Correct! * below the report * ### WordPress Environment ### * WordPress address (URL): [https://pugliapackshop.com](https://pugliapackshop.com) Site address (URL): [https://pugliapackshop.com](https://pugliapackshop.com) WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.3 WP 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #9 – /prodotti-tipici-pugliesi-elenco/ Carrello: #10 – /carrello/ Pagamento: #11 – /checkout/ Il mio account: #12 – /mio-account/ Termini e condizioni:# 12400 – /termini-e-condizioni/ * ### Theme ### * Name: Blocksy Child Version: 1.8.3.3.1623437686 Author URL: [https://creativethemes.com](https://creativethemes.com) Child Theme: ✔ Parent Theme Name: Blocksy Parent Theme Version: 1.8.14 Parent Theme Author URL: [https://creativethemes.com](https://creativethemes.com) WooCommerce Support: ✔ * ### Templates ### * Overrides: blocksy-child/woocommerce/archive-product.php blocksy-child/woocommerce/ cart/cart-empty.php blocksy-child/woocommerce/cart/cart-item-data.php blocksy- child/woocommerce/cart/cart-shipping.php blocksy-child/woocommerce/cart/cart- totals.php blocksy-child/woocommerce/cart/cart.php blocksy-child/woocommerce/ cart/mini-cart.php blocksy-child/woocommerce/cart/proceed-to-checkout-button. php blocksy-child/woocommerce/cart/shipping-calculator.php blocksy/woocommerce/ checkout/form-checkout.php blocksy/woocommerce/content-widget-product.php blocksy/ woocommerce/content-widget-reviews.php blocksy/woocommerce/myaccount/my-account. php blocksy/woocommerce/product-searchform.php blocksy-child/woocommerce/single- product/rating.php blocksy/woocommerce/single-product/tabs/tabs.php blocksy-child/ woocommerce/single-product-reviews.php * ### Action Scheduler ### * Complete: 702 Oldest: 2021-12-14 01:01:47 +0100 Newest: 2022-01-12 16:15:00 +0100 * Failed: 2 Oldest: 2021-04-03 19:00:25 +0200 Newest: 2021-04-03 19:00:25 +0200 * Pending: 4 Oldest: 2022-01-13 16:15:00 +0100 Newest: 2022-02-08 14:46:18 +0100 * ### Status report information ### * Generated at: 2022-01-12 16:49:19 +01:00 ` * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 5 months ago](https://wordpress.org/support/topic/urgent-problems-2/#post-15245588) * Thanks for confirming I understood you correctly and for sharing your System Status Report [@pps0pwf](https://wordpress.org/support/users/pps0pwf/)! * Looking at the System Status Report, I see the site runs the latest 2.6.8 version of Facebook for WooCommerce and WooCommerce 6.0.0 (the latest is 6.1.0), so the issue likely won’t be fixed by an update. * As a next step, could you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow these steps: 1. Head to **Marketing > Facebook**. 2. Enable debug mode at the bottom of the screen and save the settings. 3. Repeat the steps to replicate the error by [manually syncing products to Facebook](https://woocommerce.com/document/facebook-for-woocommerce/#catalog-syncing). 4. Head to **WooCommerce > Status > Logs**. 5. Choose the Facebook log from the dropdown and click the “View” button to display the log. _Please note that the log may be in UTC/GMT time, so it may be offset by a few hours_. 6. Copy and paste the log into [https://snipboard.io](https://snipboard.io) and share the resulting link. You can also paste the logs directly in your reply. * Also, can you please confirm how you’ve set up the sales in WooCommerce? For instance, did you use the built-in WooCommerce plugin settings for that or did you use a plugin? * Thank you! * Thread Starter [pps0pwf](https://wordpress.org/support/users/pps0pwf/) * (@pps0pwf) * [4 years ago](https://wordpress.org/support/topic/urgent-problems-2/#post-15674054) * Sorry you can make this discussion private as there is sensitive data. * Thank you Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘urgent problems’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [pps0pwf](https://wordpress.org/support/users/pps0pwf/) * Last activity: [4 years ago](https://wordpress.org/support/topic/urgent-problems-2/#post-15674054) * Status: resolved