Support » Plugin: WooCommerce Stripe Payment Gateway » URGENT – Plugin not working / Error Saving settings

  • Resolved Marc

    (@arbolife)


    Hi,

    My Stripe Gateway worked fine for several years, until 5 days ago. Today I found my plugin disabled and when I enabled it, there were no Stripe settings. I can’t change anything in the settings, I always get the “Error Saving settings”.

    I tried to delete the plugin from the site and reinstall it, same problem. Now my live site can’t accept credit cards at all and I can’t configure the plugin again.

    This issue is urgent, I can only use offline payment on my store for the moment.

    I can setup a staging server if needed.

    Thanks,
    Marc

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Marc

    (@arbolife)

    Here is my System report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://omjuicers.ch
    Site address (URL): https://omjuicers.ch
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 3.0.3
    Log Directory Writable: ✔
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.4
    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: wp_
    Total Database Size: 131.48MB
    Database Data Size: 74.79MB
    Database Index Size: 56.69MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.11MB + Index: 0.22MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.98MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.33MB + Index: 0.28MB + Engine InnoDB
    wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_bp_activity: Data: 0.05MB + Index: 0.16MB + Engine InnoDB
    wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_sessions: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_sfw: Data: 0.42MB + Index: 0.30MB + Engine InnoDB
    wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cloudinary_relationships: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
    wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_languages_translations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_mo_files_domains: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 8.52MB + Index: 15.09MB + Engine InnoDB
    wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 13.52MB + Index: 19.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 7.52MB + Index: 5.03MB + Engine InnoDB
    wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate: Data: 5.52MB + Index: 0.11MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.09MB + Index: 0.22MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 1.50MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 7.30MB + Index: 0.14MB + Engine InnoDB
    wp_postmeta: Data: 11.41MB + Index: 5.91MB + Engine InnoDB
    wp_posts: Data: 6.52MB + Index: 0.39MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 3.48MB + Index: 4.00MB + Engine InnoDB
    wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
    wp_wcpdf_credit_note_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    wp_wc_download_log: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_zapier_history: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_zcwc_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 310
    atum_purchase_order: 1
    atum_supplier: 1
    boxzilla-box: 3
    bp-email: 17
    custom_css: 1
    nav_menu_item: 27
    oembed_cache: 1
    page: 33
    post: 37
    product: 69
    product_variation: 16
    revision: 573
    shop_coupon: 14
    shop_order: 678
    shop_order_refund: 2
    shortcoder: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (44) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.4.12
    Affiliates Manager WooCommerce Product Specific Commission: by wp.insider
    affmngr – 1.0.7
    
    Affiliates Manager WooCommerce Coupons Integration: by wp.insider
    affmngr – 1.0.4
    
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.9.1
    
    ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.9
    The SEO Framework: by The SEO Framework Team – 4.2.2
    Boxzilla - Exit Intent: by ibericode – 1.0.2
    Boxzilla: by ibericode – 3.2.25
    Classic Editor: by WordPress Contributors – 1.6.2
    Anti-Spam by CleanTalk: by СleanTalk  – 5.169.1
    Cloudflare: by Cloudflare
    Inc. – 4.7.0
    
    Cloudinary: by Cloudinary Ltd.
    XWP – 3.0.0
    
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Contact Form Submissions: by Jason Green – 1.7.1
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.3
    Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
    Envato Market: by Envato – 2.0.6
    Osmosis Visual Composer Extension: by Greatives Team – 3.2.5
    Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
    K Elements: by SeventhQueen – 5.0.2
    Facebook pour WordPress: by Facebook – 3.0.6
    woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.4.2
    Slider Revolution: by ThemePunch – 6.5.14
    Shortcoder: by Aakash Chakravarthy – 5.6
    Simple Local Avatars: by Jake Goldman
    10up – 2.2.0
    
    Product Feed ELITE for WooCommerce: by AdTribes.io – 1.3.6
    WooCommerce Admin: by WooCommerce – 3.0.3
    WooCommerce Chained Products: by StoreApps – 2.11.0
    WooCommerce Conversion Tracking: by weDevs – 2.0.9
    WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.4
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.11.4
    WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.10.1
    WooCommerce Zapier: by OM4 Software – 2.2.2
    WooCommerce: by Automattic – 6.0.0
    WP Mail SMTP: by WPForms – 3.2.1
    WPML Media: by OnTheGoSystems – 2.6.5
    WPML Sticky Links: by OnTheGoSystems – 1.5.4
    WPML String Translation: by OnTheGoSystems – 3.1.10
    WPML Translation Management: by OnTheGoSystems – 2.10.8
    WP Overnight Sidekick: by Jeremiah Prummer
    Ewout Fernhout
    Michael Kluver – 2.4.0
    
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.2
    Zoho Campaigns: by Zoho Campaigns – 2.0.4
    
    ### Inactive Plugins (2) ###
    
    WP Crontrol: by John Blackbourn & crontributors – 1.12.0
    WP Stagecoach: by WP Stagecoach – 1.4.28
    
    ### Must Use Plugins (1) ###
    
    Kinsta Must-use Plugins: by Kinsta Team – 2.3.7
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: CHF (CHF)
    Currency Position: left_space
    Thousand Separator: '
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #1018 - boutique/
    Cart: #1019 - boutique/panier/
    Checkout: #1020 - boutique/valider/
    My account: #1021 - boutique/mon-compte/
    Terms and conditions: #3630 - conditions-generales/
    
    ### Theme ###
    
    Name: Kleo Child
    Version: (update to version 0 is available)
    Author URL: http://seventhqueen.com
    Child Theme: ✔
    Parent Theme Name: Kleo
    Parent Theme Version: 5.0.5
    Parent Theme Author URL: https://themeforest.net/user/SeventhQueen
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: kleo/woocommerce/cart/cart.php
    kleo/woocommerce/cart/cross-sells.php
    kleo/woocommerce/checkout/form-checkout.php
    kleo/woocommerce/content-product.php
    kleo-child/woocommerce/content-single-product.php
    kleo-child/woocommerce/emails/email-downloads.php
    kleo/woocommerce/loop/loop-start.php
    kleo/woocommerce/myaccount/my-address.php
    kleo/woocommerce/product-searchform.php
    kleo/woocommerce/single-product/product-image.php
    kleo/woocommerce/single-product/product-thumbnails.php
    kleo/woocommerce/single-product/related.php
    kleo/woocommerce/single-product/tabs/tabs.php
    kleo/woocommerce/single-product/up-sells.php
    
    ### Action Scheduler ###
    
    Complete: 1,429
    Oldest: 2021-12-11 12:27:02 +0100
    Newest: 2022-01-10 16:39:48 +0100
    
    Pending: 1
    Oldest: 2022-01-11 01:08:11 +0100
    Newest: 2022-01-11 01:08:11 +0100
    
    ### WooCommerce Zapier ###
    
    Database Version: ✔ 13
    Detailed Logging Enabled: Yes
    Legacy Mode Disabled: ✔ Yes
    SSL: ✔ Yes
    REST API Authentication Key(s): ✔ 28
    Task History Record Count: ✔ 1349
    Webhook #31: Zapier #subscription:12949258
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 9
    Webhook #17: Zapier #subscription:11063693
    - Status: active
    - Trigger: customer.created
    - Delivery Count (Last 30 Days): 39
    Webhook #6: Zapier #85313586
    - Status: disabled
    - Trigger: order.paid
    - Delivery Count (Last 30 Days): 4
    Deleted Webhook Delivery Count: 1297
    
    ### Status report information ###
    
    Generated at: 2022-01-10 18:54:01 +01:00
    
    Thread Starter Marc

    (@arbolife)

    Also I read this thread and searched for ‘wc_stripe_hide_payment_request_on_product_page’ in my theme ‘functions.php’ but it’s not present.

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @arbolife

    Sorry to see you’re encountering an issue, I appreciate you including your status report and we’ll be happy to see how we can assist.

    You mentioned the gateway worked up until a specific date, were there any changes made to the site on that date? Did you do any updates, change hosts, add new plugins/extensions, switch themes, or anything of this nature that you can recall?

    I’d also like to ask you to check for any error logs from the date the issue initially occurred, if you head to your dashboard, select WooCommerce > Status > Logs, and then hit the drop down do you see any fatal errors listed for the specific date this began?

    If there were no changes, no errors logged, and you’re still seeing the behavior it may be worth performing a conflict test to check for any potential issues.

    The best way to determine if the issue is being caused by a theme or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce and WooCommerce Stripe. Then test to see if the issue is resolved.

    To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please let me know what you find, or how this goes, and I’ll be happy to assist further as needed.

    Thread Starter Marc

    (@arbolife)

    When I go to the settings page of the plugin I immediately get 3 error messages at the bottom, then they disappear:

    – Error retrieving account keys
    – Error retrieving settings
    – Error retrieving account data

    Thread Starter Marc

    (@arbolife)

    I updated the plugins to newest versions a few days ago, I think Stripe Gateway had a new version too.

    Other wise I have a bunch of these errors that on January 6th for 16 hours and then again today:

    2022-01-10T12:39:26+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_total() on null in /www/omjuicersch_501/public/wp-content/themes/kleo/lib/plugin-woocommerce/config.php:1041
    Stack trace:
    #0 /www/omjuicersch_501/public/wp-content/themes/kleo/lib/plugin-woocommerce/config.php(1006): kleo_woo_get_mini_cart()
    #1 /www/omjuicersch_501/public/wp-includes/class-wp-hook.php(303): kleo_woo_header_cart('<li id="menu-it...', Object(stdClass))
    #2 /www/omjuicersch_501/public/wp-includes/plugin.php(189): WP_Hook->apply_filters('<li id="menu-it...', Array)
    #3 /www/omjuicersch_501/public/wp-includes/nav-menu-template.php(259): apply_filters('wp_nav_menu_ite...', '<li id="menu-it...', Object(stdClass))
    #4 /www/omjuicersch_501/public/wp-content/themes/kleo/page-parts/general-header-section.php(39): wp_nav_menu(Object(stdClass))
    #5 /www/omjuicersch_501/public/wp-includes/template.php(772): require('/www/omjuicersc...')
    #6 /www/omjuicersch_501/public/wp-includes/template.php(716): load_template('/www/omjuicersc...', false, Array)
    #7 /www/omjui in /www/omjuicersch_501/public/wp-content/themes/kleo/lib/plugin-woocommerce/config.php on line 1041

    @arbolife

    Thanks for the logs.

    I see you have multiple errors.

    Have you performed the conflict test as prescribed by @snaacks ?

    Thread Starter Marc

    (@arbolife)

    Hi @oaoyadeyi and @snaacks,

    Yes I narrowed it down to one plugin: WooCommerce Multilingual (by WPML). This plugin is on version 4.12.14 that was released 3 months ago. So it looks more like a change in the Stripe Gateway or WooCommerce latest release is causing the incompatibility.

    Is there a place I can download a previous version of WooCommerce Stripe and/or WooCommerce to test downgrading my site ?

    Thanks,
    Marc

    • This reply was modified 10 months, 2 weeks ago by Marc.
    • This reply was modified 10 months, 2 weeks ago by Marc.
    Plugin Support lionel.a11n

    (@lioneldaniel)

    Hello @arbolife,

    I’m sorry to hear that – from here you may consider approaching WPML support as well, as they may be already working on updating their plugin.

    One idea you can try is while WPML is disabled making sure the early access ‘Updated Experience’ is disabled, as disabling this early access feature sometimes resolves issues. If it is enabled, you can disable it by navigating to your Stripe settings, clicking the three dot menu for ‘Payment Methods’, and selecting ‘Disable’:

    Disabling the New Checkout Experience in Stripe
    Link to image

    Then, try to re-enable WPML to see if that makes a difference.

    Regarding downgrading, you can download prior versions of plugins from each plugin’s main WordPress.org page, clicking the ‘Advanced’ view on the right hand side, and then scrolling down to the ‘Previous Versions’ area. Here is a direct link to that area for each of those plugins:

    * Stripe Previous Versions
    * WooCommerce Previous Versions

    We look forward to hearing back from you about what you find in case we can help further. Thanks!

    Thread Starter Marc

    (@arbolife)

    Hi @lioneldaniel,

    There is not such image in the settings.
    I have 2 tabs: Payment methods and Setting.
    When under Payment methods I see:

    Payments accepted on checkout

    Credit card / debit card
    Let your customers pay with major credit and debit cards without leaving your store.

    There is no checkbox on the left like on your image, no early access logo and no 3 dots on the right.

    I will try to downgrade Stripe plugin first. Thanks for the links.

    Thread Starter Marc

    (@arbolife)

    Hi @lioneldaniel,

    I downgraded both plugins to 5.9 by just switching the files on the server but the issue is still here. I opened a ticket with WPML:
    https://wpml.org/forums/topic/urgent-woocommerce-multilingual-breaks-stripe-gateway-in-woocommerce

    Since your plugin is officially compatible with WPML, did you test it lately or am I the only one with this problem?

    Best,
    Marc

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello there,

    Not sure if you have switched to the Storefront theme before performing the conflict test? Does that make a difference? You can try this while you receive a response from the ticket you have created.

    Let us know if there are any questions.

    Thread Starter Marc

    (@arbolife)

    Hi @ihereira,

    Yes I did and it made no difference.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hi there,

    Thanks for responding.

    For better assistance, Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Thanks.

Viewing 13 replies - 1 through 13 (of 13 total)
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