Support » Fixing WordPress » old and new wordpress website

  • Resolved salmaak7

    (@salmaak7)


    Hey all, I have a very big problem and I’m so confused!!

    So I was trying to change an existing website of a club in my university, we already have a domain name and it was created on wordpress but I didn’t have the username and password from the previous web developer.

    Meanwhile, I created a whole new wordpress site using MAMP on my own computer without the need for a domain name. I finished it and now I got the username and password for the OLD website.
    I logged on to the old website and tried to upgrade it to the latest version but it asked for Hostname, FTP/SSH Username, FTP/SSH password, and Connection Type.
    My questions are: Where do I get these from?
    Even when I upgrade wordpress, can I somehow use the new one I created using MAMP with the current domain?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Moderator Andrew Nevins

    (@anevins)

    I logged on to the old website and tried to upgrade it to the latest version but it asked for Hostname, FTP/SSH Username, FTP/SSH password, and Connection Type.
    My questions are: Where do I get these from?

    You get them from your hosting providers, which you need to contact about this.

    salmaak7

    (@salmaak7)

    Thanks Andrew but how do I know who my hosting providers are? And how do I contact them? I’m fairly new with all this so bare with me please

    Moderator Andrew Nevins

    (@anevins)

    salmaak7

    (@salmaak7)

    I did and here’s what I got “srcf.ucam.org: We Can’t Resolve This Domain

    srcf.ucam.org doesn’t appear to be a valid domain or IP address. Since we can’t find the website, we are unable to tell you who is hosting srcf.ucam.org.”

    It is a page within a page, does that make a difference?

    Moderator Andrew Nevins

    (@anevins)

    Put a “www” in-front: http://www.srcf.ucam.org/

    salmaak7

    (@salmaak7)

    Yes, of course I did but it still changes it.
    Here’s the full URL: http://www.srcf.ucam.org/arabsoc
    It’s a society student based server and not an independent domain

    salmaak7

    (@salmaak7)

    It’s a Manage Web server

    salmaak7

    (@salmaak7)

    It’s a MWS (Managed Web Service)

    Moderator Andrew Nevins

    (@anevins)

    So there is no way to contact them?

    salmaak7

    (@salmaak7)

    Yes, I think there is a way to contact them. Should I just ask for a new SSH?

    Moderator Andrew Nevins

    (@anevins)

    If it turns out you cannot contact your hosting providers then you’re never going to get all of your FTP/SSH credentials, and so you might just have to move onto a new host.

    salmaak7

    (@salmaak7)

    Okay I will try and contact them now. Thank you ever so much!

    catacaustic

    (@catacaustic)

    Then you need to find out who is managing the server. As it’a s student-based service then it shouldn’t be that hard to track down whcih department is in charge of it. Unfortunately in that situation there’s really not a lot more that we could help with.

Viewing 13 replies - 1 through 13 (of 13 total)
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