Title: Urgent need help!
Last modified: December 8, 2017

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# Urgent need help!

 *  Resolved [daron4ever](https://wordpress.org/support/users/daron4ever/)
 * (@daron4ever)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/)
 * Hello,
    I have permalink manager pro plugin, and have critical error now. I don’t
   know when exactly it happened, but definitely from today and I think the happening
   from updating new pro version. All URLs seems to be broken. I got 404 page not
   found error for all pages except main page. I had an another issue and sent you(
   support@permalinkmanager.pro) e-mail 2 days ago, but I have not received any 
   reply from you yet. Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [daron4ever](https://wordpress.org/support/users/daron4ever/)
 * (@daron4ever)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9763430)
 * I have found the issue and it seems that your plugin is no longer support UTF-
   8 (non-english character format with the custom URI since we used non-english
   sub directory URL.
    For example with current URI, [https://example.com/test](https://example.com/test)(
   it works) [https://example.com/テスト](https://example.com/テスト) (it doesn’t
   work with japanese) [https://example.com/%E3%83%86%E3%82%B9%E3%83%88](https://example.com/%E3%83%86%E3%82%B9%E3%83%88)(
   even it doesn’t work with encoded URL)
 * Please check it.
 *  Plugin Author [Maciej Bis](https://wordpress.org/support/users/mbis/)
 * (@mbis)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9764636)
 * Hi [@daron4ever](https://wordpress.org/support/users/daron4ever/),
 * please check your mail inbox, I wrote the instructions how to install the most
   recent version of the plugin with hotfixes for both issue.
 * PS. Sorry for the delayed response, as I mentioned in the email – I changed my
   email server to Google Suite and some of the emails were still sent to the old
   inbox.
 * Best regards,
    Maciej
 *  Thread Starter [daron4ever](https://wordpress.org/support/users/daron4ever/)
 * (@daron4ever)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9765115)
 * SUCH a Great support! SUPER FAST!!! Thanks a lot.
 *  Plugin Author [Maciej Bis](https://wordpress.org/support/users/mbis/)
 * (@mbis)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9765138)
 * You’re welcome! Sorry that I answered on your email so late, I could have checked
   the old inbox before.
 * Best regards,
    Maciej
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9765307)
 * > I have permalink manager pro plugin
 * For pro or commercial product support please contact the author directly on their
   site. As apparently you’ve done.
 * As [@mbis](https://wordpress.org/support/users/mbis/) is aware, commercial products
   are [not supported in these forums](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products).
   As you are their customer I am sure they will have no problem supporting you 
   there.

Viewing 5 replies - 1 through 5 (of 5 total)

 The topic ‘Urgent need help!’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/urgent-need-help/#post-9765307)
 * Status: resolved