Support » Plugin: Caldera Forms - More Than Contact Forms » URGENT – Mailer does not work anymore

  • Resolved zweilinger



    i updated to WP Version 4.3.1 today and the new of Caldera Forms and it seems that the Mailer does not work. Neither the notification for the User nor the recipients get notified.

    (note by: the entries are correct)

    Hope you can help as its a main feature we use.

    Thanks a lot.


Viewing 15 replies - 1 through 15 (of 19 total)
  • I’m having the same problem, but in my case it has been going on for the last 3 weeks.
    As zweilinger said, the entries are working fine


    i solved my problem and it had nothing to do with Caldera form

    In my case the plugin I was using (and had worked perfect till now) is not compatible anymore with the last update of wordpress

    I was using WP-Mail-SMTP. I just changed to another and it works again

    Which one did you switch to?

    i don’t use any smtp plugin – so i guess in my case the issue comes from ‘caldera forms’…

    any suggestions?

    but why do i need a plugin now?!

    The problem you may have is the SMTP (email).
    You need a plugin that makes your website work with both ways (php mailer and SMTP). sometimes your server doesn’t work well with SMTP.

    Install one of these plugins (write SMTP in the plugin search) and then you will have a section in your left side wordpress menu. Probably you will have to set your email to PHP to make it work. Try both (PHP and SMTP)

    Let us know if it works. If not, you will need the expertise of someone else though, hehe

    FYI, @vansite, all email is SMTP. PHP Mailer is an SMTP transport.

    PHP mail(), which is what I think you meant, is also SMTP but hardcoded with options localhost and port 25. Like Sendmail.

    Hi guys,

    thanks for your hints. I know what smtp plugins are for. the problem is that i don’t have the smtp server / account data of my client and i don’t want to manage that either as it worked fine until the last update. what i don’t understand is why it is necessary to have such a plugin now?!

    Do you know that WordPress updated PHPMailer in the latest release (4.3)? Perhaps this is the cause of your problems.

    Plugin Contributor David Cramer


    @zweilinger are you using %email_address% or similar as the From Email sin the Mailer tab?

    Hi David,

    no – “from email” and “reply email” are the same and without %email_address%.

    i use only {summary} inside the message and a CSV file is attached.

    thx for joining the conversation!


    Hi All,

    I am also currently using the Caldera Forms on WordPress 4.3.1 and having the same issue as the enquiries are being stored in the entries but not being delivered to the recipients email. (Mailer > Recipients)

    Any suggestions to a fix would be much appreciated

    (new to wordpress)



    i just updated to the new Version 1.3.1 of Caldera Forms and hoped for the fix but it still does not work?

    as i already mentioned – i don’t have the clients smtp settings and i also don’t want to ask for them…

    thank you!!

    Plugin Contributor David Cramer


    This is not really a form sending issue, it’s more a problem of sending emails on behalf of another domain. It’s complicated to explain, but Ninjaforms wrote a great post explaining. Although the article is for Ninja Forms, the sending of emails is the same.

    Email Sent but Not Received? Increase the Reliability of Your Email Today!

Viewing 15 replies - 1 through 15 (of 19 total)
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