Support » Plugin: UpdraftPlus WordPress Backup Plugin » URGENT – Lost everything on backup

  • Resolved morellispa

    (@morellispa)


    Hello,
    I just did a backup recovery and after it failed and google chrome crashed I came back on my wordpress dashboard and every plugin disappeared.
    Website is still online but I have nothing on my dashboard.

    Please help me recover everything.
    I don’t have logs because of chrome crashing due to the backup recovery failing.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter morellispa

    (@morellispa)

    I’ve downloaded back your plugin and the backups are still there but when i try to recover the last one this is the log of the failing:

    0000.004 () Opened log file at time: Thu, 29 Sep 2022 13:51:09 +0000 on https://www.morellispa.com
    0000.005 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.23 WP: 6.0.2 PHP: 7.2.34 (fpm-fcgi, Linux webxc242s02.ad.aruba.it 3.10.0-1160.31.1.el7.x86_64 #1 SMP Thu Jun 10 13:32:12 UTC 2021 x86_64) MySQL: 5.6.51-91.0-log (max packet size=67108864) WPLANG: it_IT Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 16.4M | 4M) multisite: N openssl: OpenSSL 1.0.2k  26 Jan 2017 mcrypt: Y LANG: en_US.utf8 ZipArchive::addFile: Y
    0000.005 () Free space on disk containing Updraft's temporary directory: 967096.5 MB
    0000.289 () Restore setup, now closing connection and starting restore over AJAX.
    0000.004 () Opened log file at time: Thu, 29 Sep 2022 13:51:11 +0000 on https://www.morellispa.com
    0000.005 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.23 WP: 6.0.2 PHP: 7.2.34 (fpm-fcgi, Linux webxc242s02.ad.aruba.it 3.10.0-1160.31.1.el7.x86_64 #1 SMP Thu Jun 10 13:32:12 UTC 2021 x86_64) MySQL: 5.6.51-91.0-log (max packet size=67108864) WPLANG: it_IT Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 15.6M | 2M) multisite: N openssl: OpenSSL 1.0.2k  26 Jan 2017 mcrypt: Y LANG: en_US.utf8 ZipArchive::addFile: Y
    0000.005 () Free space on disk containing Updraft's temporary directory: 967096.2 MB
    0000.018 () Ensuring WP_Filesystem is setup for a restore
    0000.021 () WP_Filesystem is setup and ready for a restore
    0000.026 () Restore job started. Entities to restore: plugins, themes, uploads, others, db. Restore options: {"include_unspecified_tables":false,"tables_to_restore":["af4s_options","af4s_users","af4s_usermeta","af4s_actionscheduler_actions","af4s_actionscheduler_claims","af4s_actionscheduler_groups","af4s_actionscheduler_logs","af4s_commentmeta","af4s_comments","af4s_links","af4s_postmeta","af4s_posts","af4s_term_relationships","af4s_term_taxonomy","af4s_termmeta","af4s_terms","af4s_wc_category_lookup","af4s_wc_product_meta_lookup","af4s_wc_reserved_stock","af4s_wc_tax_rate_classes","af4s_woocommerce_order_itemmeta","af4s_woocommerce_payment_tokenmeta","af4s_db7_forms","af4s_depicter_documents","af4s_depicter_options","af4s_e_events","af4s_gde_profiles","af4s_gde_secure","af4s_layerslider","af4s_layerslider_drafts","af4s_layerslider_revisions","af4s_mclean_refs","af4s_mclean_scan","af4s_newsletter","af4s_newsletter_emails","af4s_newsletter_sent","af4s_newsletter_stats","af4s_newsletter_user_logs","af4s_revslider_css","af4s_revslider_layer_animations","af4s_revslider_navigations","af4s_revslider_sliders","af4s_revslider_slides","af4s_revslider_static_slides","af4s_wc_admin_note_actions","af4s_wc_admin_notes","af4s_wc_customer_lookup","af4s_wc_download_log","af4s_wc_order_coupon_lookup","af4s_wc_order_product_lookup","af4s_wc_order_stats","af4s_wc_order_tax_lookup","af4s_wc_product_attributes_lookup","af4s_wc_product_download_directories","af4s_wc_rate_limits","af4s_wc_webhooks","af4s_woocommerce_api_keys","af4s_woocommerce_attribute_taxonomies","af4s_woocommerce_downloadable_product_permissions","af4s_woocommerce_log","af4s_woocommerce_order_items","af4s_woocommerce_payment_tokens","af4s_woocommerce_sessions","af4s_woocommerce_shipping_zone_locations","af4s_woocommerce_shipping_zone_methods","af4s_woocommerce_shipping_zones","af4s_woocommerce_tax_rate_locations","af4s_woocommerce_tax_rates","af4s_wpgmza","af4s_wpgmza_admin_notices","af4s_wpgmza_circles","af4s_wpgmza_image_overlays","af4s_wpgmza_maps","af4s_wpgmza_nominatim_geocode_cache","af4s_wpgmza_point_labels","af4s_wpgmza_polygon","af4s_wpgmza_polylines","af4s_wpgmza_rectangles","af4s_wpmailsmtp_debug_events","af4s_wpmailsmtp_tasks_meta","af4s_yoast_indexable","af4s_yoast_indexable_hierarchy","af4s_yoast_migrations","af4s_yoast_primary_term","af4s_yoast_seo_links","af4s_yoast_seo_meta"],"tables_to_skip":[],"updraft_encryptionphrase":"","updraft_restorer_wpcore_includewpconfig":false,"updraft_incremental_restore_point":-1}
    0000.038 () Error message: Esistono cartelle non rimossi dopo un precedente ripristino (si prega di utilizzare il pulsante "Elimina vecchie Cartelle" per eliminarle prima di provare di nuovo): /web/htdocs/www.morellispa.com/home/wp-content/updraft/plugins-old
    0000.041 () Restore failed...
    0000.041 () Error message: Esistono cartelle non rimossi dopo un precedente ripristino (si prega di utilizzare il pulsante "Elimina vecchie Cartelle" per eliminarle prima di provare di nuovo): /web/htdocs/www.morellispa.com/home/wp-content/updraft/plugins-old
    0000.041 () Restore failed
    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “0000.038 () Error message: There are folders not removed after a previous restore (please use the “Delete Old Folders” button to delete them before trying again): /web/htdocs/www.morellispa.com/home/wp- content / updraft / plugins-old”

    Please remove the “plugins-old” folder in the “wp-content/updraft” folder before processing the restoration.

    The log also shows that the restoration is halted right away. Please ask your host/server admin to check the PHP error log. It should provide more information as to why the restoration could not complete.

    Thanks,
    Bryle

Viewing 2 replies - 1 through 2 (of 2 total)
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