Urgent issue: Orders coming in blank
Our store has been running for a few years with 100k+ orders, and suddenly a few hours ago all orders started to come in completely blank!
The item quantity is there, but total is $0.00 and there is NO customer name, email, shipping or billing info. 50-70 orders were placed before we noticed, so those 50+ orders are useless duds are considered lost, but where do we go from here…Anyone have this happen?
– Orders are blank, no customer data
– We didn’t make any changes to the site in any way to cause this to happen
– Manually creating orders results in the same thing – $0, no customer info saved
– Can’t find the problem or how to make it work again
– The site is in maintenance mode, so I can’t share a link, we don’t want any more dud orders
Please help! Thank you!
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