Support » Plugin: WooCommerce » Urgent issue: Orders coming in blank

Urgent issue: Orders coming in blank

  • Resolved adrockmk2

    (@adrockmk2)


    4 years, 8 months ago

    Our store has been running for a few years with 100k+ orders, and suddenly a few hours ago all orders started to come in completely blank!

    The item quantity is there, but total is $0.00 and there is NO customer name, email, shipping or billing info. 50-70 orders were placed before we noticed, so those 50+ orders are useless duds are considered lost, but where do we go from here…Anyone have this happen?

    TLDR;
    – Orders are blank, no customer data
    – We didn’t make any changes to the site in any way to cause this to happen
    – Manually creating orders results in the same thing – $0, no customer info saved
    – Can’t find the problem or how to make it work again
    – The site is in maintenance mode, so I can’t share a link, we don’t want any more dud orders

    Please help! Thank you!
    Adam

    • This topic was modified 4 years, 8 months ago by adrockmk2.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support con

    (@conschneider)

    Automattic Happiness Engineer

    4 years, 8 months ago

    Hi Adam,

    I am sorry you are getting blank orders!

    Have you ruled out conflict?
    A conflict check is always a good first step.
    You can use https://wordpress.org/plugins/health-check/ for this. It allows you to deactivate all plugins and activate a default theme just for your user session. 

    Everyone else will see your site normally. 
    Activate the plugin and enter the “troubleshooting mode”: /wp-admin/index.php?page=health-check&tab=troubleshoot. You can then do a test again. Troubleshooting mode also allows you to selectively toggle plugins back on. 

    The plugin requires a default theme like Twenty Seventeen present to work fully. 

    **Before you do that, please do make a full backup!**

    How does it look in troubleshooting mode?

    WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry. If there is one, provide its contents here as well. We can try and use them to figure out what is going on.

    Thread Starter adrockmk2

    (@adrockmk2)

    4 years, 8 months ago

    Thanks for the reply!

    We found the problem…a DB tech said:

    “The error was essentially a running out of space error, I’ve only come across that once or twice before, but its easily worked around with db partitions.”

    So we are all good now.

    • This reply was modified 4 years, 8 months ago by adrockmk2.
Viewing 2 replies - 1 through 2 (of 2 total)
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