Title: URGENT: http error 500
Last modified: December 18, 2017

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# URGENT: http error 500

 *  [kungxn](https://wordpress.org/support/users/kungxn/)
 * (@kungxn)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/)
 * Hi, I was inserting a code (it’s ‘<?php echo do_shortcode(‘[Total_Soft_Poll id
   =”2″]’);?>’) provided by a plugin called Total Soft WordPress Plugins into the
   posts.php of my website’s editor.
 * Thereafter I was no longer able to log in or view the wordpress.
 * The wordpress is [http://theyoungprofessionalgroup.com](http://theyoungprofessionalgroup.com).
   Please help! Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Furgent-http-error-500%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/#post-9793612)
 * Have you tried removing that code:
 * If you don’t have access to your Dashboard’s Appearance page, access your server
   via FTP/ SFTP , or a file manager in your hosting account’s control panel (consult
   your hosting provider’s documentation for specifics on these), navigate to to
   the template or file you placed that code in and remove it.
 * Alternately, if you made a backup of the file before you edited it, restore it.
 *  Thread Starter [kungxn](https://wordpress.org/support/users/kungxn/)
 * (@kungxn)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/#post-9793614)
 * how do i access FTP?
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/#post-9793631)
 * [https://codex.wordpress.org/Using_FileZilla](https://codex.wordpress.org/Using_FileZilla)
   
   [https://codex.wordpress.org/FTP_Clients](https://codex.wordpress.org/FTP_Clients)
 * You can also access your server via a file manager in your hosting account’s 
   control panel (consult your hosting provider’s documentation for specifics on
   these)
 *  Thread Starter [kungxn](https://wordpress.org/support/users/kungxn/)
 * (@kungxn)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/#post-9793675)
 * i have trouble contacting my hosting provider at this hour, but i will wait.
 * if my issue is simply a case of a plugin code messing up the page, do you think
   it can be rectified without a loss of data?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘URGENT: http error 500’ is closed to new replies.

## Tags

 * [HTTP error 500](https://wordpress.org/support/topic-tag/http-error-500/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [kungxn](https://wordpress.org/support/users/kungxn/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/urgent-http-error-500/#post-9793675)
 * Status: not resolved

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