Urgent – error message not working and number field allowing text
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Hi,
I’m using the PPOM PRO plugin, and have issues that need to be looked at urgently.
On a couple of products I have number input fields that are required for measurements. However, these number input fields are for some reason allowing text. I have customers reporting that when they add one of these products to the cart, the check mark shows up on the ‘add to cart button’ – like it went through, but then the cart shows up empty. I now know it is because the customer have typed in a message in the number field (such as ‘my measurement is 29′ instead of just ’29’, and despite having the error message box ticked in settings, it doesn’t show up. Hence the customer doesn’t know what is wrong when they try to add this product to the cart without success.
Please see the link where I have uploaded photos of my settings and a video which a customer sent me: https://www.dropbox.com/s/7rayuiox4tfnvwd/number%20field%20allowing%20text%20and%20no%20error%20message.mov?dl=0
Since the error message won’t show up, I tried adding a tooltip. However, instead of just the text showing on hoover, an ugly span class tag also shows up.
Summary:
#The customer shouldn’t be allowed to type in text in a number field at all?
#There is no error message showing up when the customer tries to add the product to the cart. It looks like it’s added to the cart when it’s not.
#The tooltip text shows up on hoover with a span class tag.
#The steps also don’t work. I’ve set it at 0.5, and still I can type in anything. It seems like none of the rules are being applied.The products which uses required number fields are:
https://ohminme.com/shop/kompis-collar/
https://ohminme.com/shop/buddy-harness/I have been in contact with someone named Labeeb but he’s of no help whatsoever.
Kind regards,
LinneaThe page I need help with: [log in to see the link]
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