URGENT customers cannot check out on mobile

  • Resolved emmaswl

    (@emmaswl)


    1 year, 9 months ago

    Hi,

    My customers (including me in incognito mode) are getting the error:

    • Billing Email address is a required field.
    • Billing First name is a required field.
    • Billing Last name is a required field.

    When trying to check out on mobile on my website

    Can you look into this as a matter of urgency please?

    Many thanks,

    Emma

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 9 months ago

    Hi @emmaswl

    Those messages are coming directly from WooCommerce when it validates the checkout page fields before creating the order object. This isn’t being caused by an issue with our Stripe plugin.

    I see several issues with your checkout page that are causing issues.

    1. Your theme is modifying the checkout page incorrectly. WooCommerce requires that the checkout form has the class checkout but it’s missing on your page. That will cause issues.
    2. You have duplicate HTML elements like the the billing first and last name.

    When choosing a theme or customizing a theme, it’s important that the WooCommerce standards are followed to prevent unexpected behavior.

    Kind Regards

    Thread Starter emmaswl

    (@emmaswl)

    1 year, 9 months ago

    Thank you for your reply, I am using Divi and have not made any changes to the Woocommerce checkout page. The only update that has been made to my site has been to update this plugin since the Google glitch. No other changes have been made at all which is why I am reaching out to you.

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 9 months ago

    Hi @emmaswl

    Here is a screenshot of the developer console showing the duplicate elements on your page. This is controlled by your theme, not the Stripe plugin.

    View post on imgur.com

    Thread Starter emmaswl

    (@emmaswl)

    1 year, 9 months ago

    If the plugin is working fine can you advise what that SEPA button is as it’s not something I activated

    Thanks

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 9 months ago

    If the plugin is working fine can you advise what that SEPA button is as it’s not something I activated

    The SEPA button is coming from the PayPal plugin that you have active, it’s not related to the Stripe plugin.

Viewing 5 replies - 1 through 5 (of 5 total)

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