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URGENT: Can't log it (7 posts)

  1. morrmeroz
    Member
    Posted 12 months ago #

    I've recently changed a setting the change the login url. I remembered choosing the /wplogin option but it's not working! the wp-admin isn't working as well. I can't log in. Is there anyway to reset the settings or something? I'm really stuck here.

    https://wordpress.org/plugins/better-wp-security/

  2. Viktor Nagornyy
    Member
    Posted 12 months ago #

    Hi,

    I just posted this thread to reset this plugin. This will help your case, but it is advanced and requires editing database. Just thought I'll let you know so you know there is an option.

    http://wordpress.org/support/topic/how-to-reset-ithemes-security-plugin-to-fix-issues?replies=1

  3. morrmeroz
    Member
    Posted 12 months ago #

    Thanks. Is there anyway iTheme can reset it through their end?

  4. Viktor Nagornyy
    Member
    Posted 12 months ago #

    No, they have no access to your WordPress for security and privacy issues. I don't know, but maybe their Pro support can perform what I described.

    If you need access to your wordpress, you can simply disable the plugin by renaming/deleting "better-wp-security" folder inside "wp-content" folder. This will disable plugin and allow you to access admin. BUT, reactivating plugin will break it again. I've tested it.

  5. LisaA
    Member
    Posted 12 months ago #

    Viktor... thank you! It was easy and worked great.

  6. Viktor Nagornyy
    Member
    Posted 12 months ago #

    You're welcome Lisa, I know how frustrating that can be not being able to login to your own website.

  7. LisaA
    Member
    Posted 12 months ago #

    I knew to rename the directory, that got me in, but cleaning out the database to reset things... that was the key. Thanks again!

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