Support » Plugin: Wordfence Security - Firewall & Malware Scan » urgent! blocked my ip! can’t access to site!

  • hi.
    i’ve set up this plugin a few days ago, from last night i’m not available to reach my site, and my host as well! my ftp also is blocked.
    i think it black listed my ip!
    because i can access my site with vpn , proxy and etc…
    please help me resolve this issue.
    i want to delete this plugin but, first i want to know how can i remove it’s file completely.
    (because with the time i was setting up the firewall , it changed and put some code to my host too!
    tnx

Viewing 1 replies (of 1 total)
  • Hello Masoud,
    Wordfence can not block your FTP. It runs only with PHP in your WordPress installation. If you are able to check your servers error logs you may be able to figure out what is happening on your site. If you share the logs with me I can help you interpret them. If you want to do that, email them to asa@wordfence.com and please include your forum username so I know who the email is coming from.

    If your FTP isn’t working there is something else wrong with your server though. You should be able to log in via FTP and to remove wordfence folder in wp-content/plugins. Then you can manually inspect .htaccess in the root folder of your site and remove any references to “# Wordfence WAF” from there. Those are the Firewall directives.

Viewing 1 replies (of 1 total)
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