Support » Plugin: Braintree for WooCommerce Payment Gateway » urgent – 21 : TERM DEACTIVATED

  • Resolved tejhog


    hi, as of today all card payments are suddenly being soft declined with the following message

    Additional Processor Response – 21 : TERM DEACTIVATED

    Latest version installed, no changes etc.

    Please help!

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  • Plugin Support tamarazuk


    Hi @tejhog,

    Thanks for writing to us about our plugin! I greatly apologize for the delay in getting back to you. This post didn’t trigger a notification so it was missed by our team. I’m happy to help you 🙂

    As this looks to be a direct response from Braintree and not an error message our plugin returns, I would recommend reaching out to Braintree support directly so they can look into this error for you.

    Would you please let me know if Braintree is able to address this error for you and if there’s anything else I could help with?

    Tamara 🙂

    Plugin Support Nico


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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