I hope this is the correct place to request support, as I know Woo had their own hang out somewhere in this forum, but I can never find it, and the issue relates to a newly released theme of theirs so perhaps this didn't seem inappropriate after all?
In the first case I love the theme, but..... I've encountered a strange problem concerning the relationship between what I think is called the header (the blue area above the slider) and the height of the image ion the slider itself. Every time content is added to the header (a custom logo, or a second line in the menu, or even the little red rocket animation) it eats into the the height of the slider. Eventually I was left with just the top 10% of the image displaying.
Now I've removed the logo, and managed to strip the menu down to a single line for now. I've removed the rocket too, and we've now got about 80% of the slider visible, but it's still not a great solution. I'm told that any custom CSS falls outside of the Woo support mandate (which does surprise me a bit as it doesn't look too difficult). So far as I can see the height is set at 226px and just needs recoding but this is beyond my guessing ability (perhaps it is more difficult to achieve than I realise). I honestly wouldn't know?
What I've sought to do instead is build a custom menu to replace the default menu, but can't work out how to turn the default menu off. Every time I add to it though, it makes further inroads into how much of the image in the slider will display (it performs a horizontal crop) and will eventually devour the slider to the point where it becomes a narrow strip.
Setting the custom menu to the theme primary menu only restores the previous settings and chops the slider in half again (horizontally). I've trashed one of the pages that was causing a second line to appear on the default menu, but this now generates a 404 in the custom menu, so clearly isn't a solution, as I'm not to big on the idea of creating one giant 404.com
So I guess the question is, can anyone find a solution to this please? I'm reasonably confident that if I'm able to turn the default menu off it will display the slider at 100%, but I need to do this in such a way as to retain the new custom menu on the top bar otherwise all navigation is lost