Title: UPS rates different than plugin
Last modified: February 7, 2019

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# UPS rates different than plugin

 *  Resolved [georgezulu](https://wordpress.org/support/users/georgezulu/)
 * (@georgezulu)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/)
 * The rates form UPS it is different form the plugin. For
    example for a 6 lbs 
   from 93401 CA to 10017 NY. Website with plugin 15.49 $ and UPS is 20.98 $. The
   value 15.49 $ was tried with different site also and same result.

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11197363)
 * Greetings,
    I have the same problem…. I don’t know how to solve it. I found this,
   but just if that can help the developer: [https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price](https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price)
 *  [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11201172)
 * Hi,
 * could you please check did you use [Dimensional Weight](https://www.ups.com/th/en/help-center/packaging-and-supplies/determine-billable-weight.page)
   on UPS site for calculating shipping cost?
 * Please, let me know.
 * Cheers,
    Pr
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11201342)
 * Hi,
    please, have a look to the screenshots: [https://aceautomation.eu/Clipboard01.png](https://aceautomation.eu/Clipboard01.png)
   It’s not the case for all address. Sometime. I searched if it’s the fuel or residential
   surcharges.. but I didn’t found a resultat equal to your plugin. Thanks
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11201768)
 * and another example just for information..
    Romania, 040183 Bucharest, 0.3 kg,
   28*20*5 cm 17.71 € via Plugin 19.99 €exVAT 23.99 €incVAT (VAT=20%) via UPS website
 *  [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11204889)
 * Thanks,
 * could you also write did you enable negotiated rates in the settings?
    [Screenshot](https://wpde.sk/po/31gfffzj4qda.png).
 * Cheers,
    Pr
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11204918)
 * Hello,
    yes, otherwise, the price on my Screenshots would be more than 77 €! 
   Have a look to the screenshot, you have the price list and negociate price. Thanks
   Rémi
 *  [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11205508)
 * Hi Remi,
 * The store address for UPS and in shop is the same?
 * Plugins uses this address:
    [https://wpdesk.me/pr/54-56.png](https://wpdesk.me/pr/54-56.png)
 * Unless there is checked custom origin option in WooCommerce > Settings > Shipping
   > UPS:
    [https://wpdesk.me/pr/53-11.png](https://wpdesk.me/pr/53-11.png)
 * Can you send me screenshots of these places?
 * Cheers,
    Pr
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11205765)
 * Hi Pr,
    Yes, it was the case with my previous tests, and always the case. [https://aceautomation.eu/Clipboard02.png](https://aceautomation.eu/Clipboard02.png)
   For your information, I test your plugin on rievtech.fr, not aceautomation.eu
   So you can try on this website I asked also to UPS more information.. how to 
   obtain via API the same amount than our account. I will forward you the answer
   if I get it. Did you check this link: [https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price](https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price)
   Did you tested on your side the parameteres and address of my screenshot ? Thanks
   Pr ! Rémi PS: I’ve maybe found the “issue”.. I will come back
    -  This reply was modified 7 years, 6 months ago by [Hergé](https://wordpress.org/support/users/rguilbert/).
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11205953)
 * 1)
    Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm : 17.71 € via Plugin & 17.71
   € via UPS website. Great! with fuel surcharge. (I enter post code and city manualy
   in UPS account > no residential surcharge)
 * 2)
    Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm : 17.71 € via Plugin & 19.99
   € via UPS website. Bad. with fuel surcharge + Residential surcharge (3.35 price
   list) (I chose an existing cutomer in UPS account > residential surcharge recorded)
 * Ok, I think the difference is (all cases?) the residential surcharge.
    Note also,
   the discount on residential surcharge is specific (38% for me)- not the same 
   than for shipping costs.
 * The best if possible is to offer the possibility to add any value in addition
   to the total. (value and/or %)
 *  [przemyslawrosa](https://wordpress.org/support/users/przemyslawrosa/)
 * (@przemyslawrosa)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11210063)
 * Hi,
 * According to what the ospiotr wrote [in this thread](https://wordpress.org/support/topic/rates-not-correct/#post-11197697),
   the matter is passed on to our developers. As soon as we get info about verification–
   I will let you know.
 * Best Regards,
    Pr
 *  [Hergé](https://wordpress.org/support/users/rguilbert/)
 * (@rguilbert)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11210072)
 * Hi Great! Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)

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## Tags

 * [ups](https://wordpress.org/support/topic-tag/ups/)

 * 11 replies
 * 3 participants
 * Last reply from: [Hergé](https://wordpress.org/support/users/rguilbert/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/ups-rates-different-than-plugin/#post-11210072)
 * Status: resolved