Title: ups Last modified: May 25, 2020 --- # ups * Resolved [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/) * What would cause woocommerce to not display my shipping options? I have the pluginhive UPS plugin and the debug says everything is working. * It is only displaying UPS ground and nothing else. Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/ups-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/ups-4/page/2/?output_format=md) * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889921) * What are your settings for where you ship to? And if you can, post a screenshot of your settings for the UPS plugin. Although we do not support 3rd party plugins in this forum. * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889930) * What settings do you want to see? * We are shipping within the USA and Canada * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889934) * The first area would be General. Go to WooCommerce > General and there are several selects that show where you sell to, ship to etc. I want to see those and whatever settings are inside the plugin. * Also, I want to see your Shipping Zones and how you have those set up as well. * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889936) * How can I post photos here? * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889968) * Ah, sorry about that. Use something like Imgur. There are several sites out there, I just use Imgur because it’s so easy. * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12889970) * Ok please give me a couple minutes and ill get that for you * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890009) * [https://ibb.co/cNCrPhx](https://ibb.co/cNCrPhx) [https://ibb.co/QX1Bxv2](https://ibb.co/QX1Bxv2) [https://ibb.co/SnL6D3B](https://ibb.co/SnL6D3B) * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890022) * You don’t have UPS added to any of your zones that I can see. You may have configured the settings, but now you need to add it to the zone you want it to be applied to. * See mine [https://ibb.co/C8gCL3m](https://ibb.co/C8gCL3m) * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890076) * You can’t add the UPS plugin on the shipping zone. I have no options for that * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890092) * When you go into your zone to add another Shipping Method, and click Add Shipping Method, see screenshot, you don’t get a drop menu like mine with UPS? Like mine has FedEx? * > [View post on imgur.com](https://imgur.com/QHaP6TQ) * It has to be there. * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890111) * Nope, UPS isn’t displayed in there. It never was. * It use to all work until I updated everything. * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890155) * Just to confirm. You are using [this](https://woocommerce.com/products/ups-shipping-method/?utm_campaign=ups&utm_source=adwords&utm_medium=search&utm_term=%2Bwoocommerce%20%2Bups&utm_content=71423453467&gclid=CjwKCAjw2a32BRBXEiwAUcugiK7epGCichxB_7LKxXuuWrLR7PTUwNLv8xo1G58jhydNQja4gI466RoCJVQQAvD_BwE&gclsrc=aw.ds) one correct? * If so you reviewed the docs found [here](https://docs.woocommerce.com/document/ups-shipping-method/?_ga=2.20218875.2104626400.1590206019-1985956474.1588651491&_gac=1.229253614.1590445374.CjwKCAjw2a32BRBXEiwAUcugiK7epGCichxB_7LKxXuuWrLR7PTUwNLv8xo1G58jhydNQja4gI466RoCJVQQAvD_BwE)? - This reply was modified 5 years, 11 months ago by [Stef](https://wordpress.org/support/users/serafinnyc/). * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890160) * [https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/](https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/) * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890175) * That’s right. I got your issue confused with another post. Sorry about that. * So you’ll have to submit a ticket with that author. Typically the configuration I ran thru with you are how it’s done. * Thread Starter [tylerfisher](https://wordpress.org/support/users/tylerfisher/) * (@tylerfisher) * [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/#post-12890180) * I did and they said the plugin was fine. We did a debug everything was good. They said its a woocommerce issue Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/ups-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/ups-4/page/2/?output_format=md) The topic ‘ups’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 22 replies * 4 participants * Last reply from: [AJWD](https://wordpress.org/support/users/ajwd/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/ups-4/page/2/#post-12896262) * Status: resolved