Support » Themes and Templates » uploading themes

  • Hello: I’m new to WordPress. I purchased the membership at Elegant Themes with the hope of accessing some of those templates to build websites for two not-for-profits that I am associated with. I have no knowledge of CSS or HTML or whatever the programming language is. But I am having serious trouble with uploading themes. This is the message I get each time:
    Can’t unpack zip-file: PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ”

    Can anyone help?

    Thanks in advance,

    Marvin

Viewing 4 replies - 1 through 4 (of 4 total)
  • You should contact Elegant Themes for support since you gave them money for the theme, but this type of error is usually caused by not uploading the correct .zip file – check inside the file you downloaded and see if there is a theme specific zip in there.

    Hello jrav001: much thanks for the advice. Will do.
    Marvin

    HELLO: I AM NEW TO WORDPRESS. I JUST TRIED INSTALLING THE THEME COLORWAY. IT DIDN’T WORK. I GOT THE FOLLOWING ERROR MESSAGE:

    Downloading install package from http://wordpress.org/extend/themes/download/colorway.1.7.7.zip…

    Unpacking the package…

    Could not create directory. /var/www/vhosts/pickneyproductions.com/httpdocs/wordpress/wp-content/upgrade/colorway.tmp

    CAN ANY ONE HELP PLEASE? THANK YOU.

    MARVIN

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    Please don’t use all-caps, it comes across like yelling.

    Can you manually install that theme via FTP? Normally errors like that are a file/directory permission issue on your web server.

Viewing 4 replies - 1 through 4 (of 4 total)
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