Support » Fixing WordPress » Uploading theme problems

  • Okay, here goes…have been round and round to no avail yet, but this is what I have so far:

    1. Have a GoDaddy hosted account for wordpress blog of that appears to work fine
    2. Attempting to upload themes from, but will not load – have attempted through ftp at GoDaddy and also WordPress dashboard
    3. Have been through the process of deactivating plugins already, unzipped files, etc., but still nothing
    – messages I receive in order:
    “unpacking file…” followed by “Error 500, internal error”
    Have confirmed through tech with GoDaddy that everything appears correct there, and have attempted multiple themes…but nada..

    Any advice???

Viewing 6 replies - 1 through 6 (of 6 total)
  • Save yourself all the debugging and upload the theme manually. Unxip it on your computer so the folder is on your desktop.

    Then, using either an FTP program or GoDaddy’s hosting account file manager, upload the folder into /wp-content/themes/

    Then you are all set to activate the theme in WordPress.

    Problem is I did that…shows up in the FTP program plain as day, but when I come back to wordpress there is nothing there to activate.

    It seems like there is no communication between GoDaddy and wordpress or something…any ideas?

    If you uploaded the file to the right folder it will show up in WordPress. The only way it can’t is if the upload wasn’t done correctly.

    You uploaded the folder and not the zip file, is that correct? You must extract the folder from the zip file and upload the folder and all the files it contains, and not upload the zip file. Is that what you did?

    2) Do you have only one WordPress installation in your hosting account? If you have more than one, did you upload to the correct one?

    Christine Rondeau


    Volunteer Forum Moderator

    The other problem too is that GoDaddy is an extremely shitty hosting provider. It has a really annoying caching issues. I know that making changes to theme files like sometimes take up to 10 or 20 minutes to show up.

    Here is what I did:
    1. Downloaded theme
    2. Extracted all
    3. Opened repeatedly until I found the file (theme…as described in the readme file from elegantthemes)
    4. Then zipped it
    5. Uploaded to ftp
    6. Unarchived it there

    Have I missed something? With me, it’s a strong possibility…lol.

    As for the length of time for the theme to change, I’ve been working on this for a week.

    You do not need to do step 4 and step 6.

    Upload the unzipped theme folder. Sometimes themes come wrapped in multiple levels of folders. You want to upload the folder that has the core theme files in it – index.php, single.php, page.php, and others. There are also folders in that top level folder. Upload the folder that contains the files I listed as well as all the other files in it and any folders in it.

    Forget about zipping them, upload the folder.

    When you upload within the WordPress program you upload a zipped file. When using FTP you don’t upload the zipped file.

    The folder should be visible in /wp-content/themes/
    If you see it there and WordPress doesn’t see it you may have a layer of containing folder, that is, the folder that needs to be in /wp-content/themes is actually inside another folder. That won’t work.

Viewing 6 replies - 1 through 6 (of 6 total)
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