Support » Plugin: Compress JPEG & PNG images » Uploading takes a long time

  • Resolved Torasko

    (@torasko)


    Dear developer,

    I’m loving your plugin to compress my images, but there is one major drawback that I’m currently up against. Compressing a JPG-image takes as long as 60 seconds, which makes uploading multiple images through the Media-page a nightmare. Larger PNG-files are even more impossible. A 1 megabyte file took so long that I’m amazed that the page didn’t timeout. In the media gallery the files show up as grey boxes with blue bars in them. Why does this process take so incredibly long and what is causing this?

    Thanks in advance for your answer!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hi Torasko,

    Thank you for contacting us!
    Sorry to hear that you are experiencing some issues with our compression service.

    The compression of images can take up more time depending on the amount of different image sizes that get generated. Can you tell me how many different image sizes are selected for each image (seeĀ Settings > Media)?

    For us to investigate your issue in the media gallery further, would you be able to send a screenshot of the media gallery with the grey boxes to us atĀ support@tinypng.org?

    Dear TinyPNG,

    Thank you for your quick response! I’ll send the requested information to your e-mail address shortly.

    Have a great day!

    hello,
    I too have this problem,
    when i am installed this plugin,the upload image takes too long to response.
    what should I do?
    thanks

    Plugin Author TinyPNG

    (@tinypng)

    Hi there,

    Depending on your theme WordPress will create X different sizes of each image. You can see how many images are being compressed by going to Settings > Media > File Compression.

    How many different sizes do you have selected here? Each size will take some time to compress. If you have a lot of different sizes than it will directly reflect the time it takes to finish compressing all the different sizes. Also, the larger the image is, the longer the compression will take.

    If you are also experiencing the “grey boxes with blue bars in them” mentioned in the original post above, we would like to investigate your issue in the media gallery further. Would you be able to send a screenshot of the media gallery with the grey boxes to us at support@tinypng.org?

Viewing 4 replies - 1 through 4 (of 4 total)
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