Uploading Products Failing

  • ecsouza

    (@ecsouza)


    1 year, 8 months ago

    I contacted Printful Support via chat and was advised my issue was likely with my host (Bluehost). I am getting a “500 Internal Server Error occurred” message when I am trying to upload new products. I had just updated all plugins and the WooCommerce database before I started experiencing this problem, so I asked Bluehost to help revert the site to a backup from last week. They did that, and I am still getting the same issue.

    Please advise if there is anything I should be asking my host to look at?

    Thanks,
    Eric

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • katherineprintful

    (@katherineprintful)

    1 year, 8 months ago

    Hi, Eric!
    Sorry to hear about the issue. I looked into that and it seems like our devs are already looking into this.
    If there are any updates, the team will contact you via email! If you have some questions or concerns in the meantime, please don’t hesitate to reach back out to us.

    Thread Starter ecsouza

    (@ecsouza)

    1 year, 8 months ago

    Thank you Katherine! I keep hearing back from Bluehost the same things – that they have a limit for max_execution time in PHP and it’s already been maxed out. I appreciate Printful is continuing to look at how to help with this – your team has always been responsive and helpful. I am worried I might need to look elsewhere for VPS or more robust solution. Do you have recommendations for hosts that work particularly well with Printful? This functionality is a major purpose for the site.

    katherineprintful

    (@katherineprintful)

    1 year, 7 months ago

    Hi, Eric! Here are some good hosting providers that we’d recommend — https://help.printful.com/hc/en-us/articles/360014067619-What-are-some-WooCommerce-hosting-providers-I-can-use-.
    Basically, apart from Bluehost, we also recommend SiteGround, DigitalOcean,
    Amazon, and WP Engine.

Viewing 3 replies - 1 through 3 (of 3 total)
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