Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » uploading images does not work

  • michaelburnell1

    (@michaelburnell1)


    When uploading a image the green loading bar loads up and then the page refreshes but no uploaded media to show. i am using buddypress .

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Pooja N Muchandikar

    (@pooja1210)

    Hi @michaelburnell1,

    Sorry to hear the inconvenience you are facing at your end.

    Can you please confirm if you are facing the same issue with the WordPress default theme with only BuddyPress and rtMedia enabled?

    You can also go through this troubleshooting guide as well – https://rtmedia.io/docs/troubleshooting/basic-diagnosis-guide/

    Looking forward to hearing back from you.

    Regards,</br>
    Pooja

    Thread Starter michaelburnell1

    (@michaelburnell1)

    Yes I can confirm this .

    Checked plugin conflicts and them conflicts but still a huge issue . I was looking into investing with you guys but need this issue resolved asap

    Thread Starter michaelburnell1

    (@michaelburnell1)

    can you answer to why this is> ?

    Plugin Contributor Pooja N Muchandikar

    (@pooja1210)

    Hi @michaelburnell1,

    We tried to reproduce the same issue on our end and we are not facing the issue. Also, our team is already in touch with you via email. We don’t see the issues you are reporting.

    Have you checked the issue with enabling WordPress default theme? Are you facing the same issue with default theme? Please disable all the plugins except BuddyPress and rtMedia and check.

    You can also check the issue on our demo site.

    
    URL: http://demo.rtmedia.io/
    Username: demo
    Password: demo
    

    Let us know if you have any further queries.

    Regards,
    Pooja

    Thread Starter michaelburnell1

    (@michaelburnell1)

    I have done all the error checking and cannot find a conflict of theme or plugin

    Plugin Contributor Pooja N Muchandikar

    (@pooja1210)

    Hi @michaelburnell1,

    Can you please share your staging site login credentials for us to debug the issue over there?

    As we are not able to reproduce the issue at our end.

    You can create a support ticket with login credentials here https://rtmedia.io/support/

    Regards,
    Pooja

Viewing 6 replies - 1 through 6 (of 6 total)
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