Title: Uploading database and backup?? Last modified: August 19, 2024 --- # Uploading database and backup?? * Resolved [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/) * I have moved my domain from one hosting company to the other. But I didn’t know the existed website will just stay behind. So now I have been told that I need to manually get the databases and backup uploaded. * The previous provider/hosting company got the back up and databases for me, but I talked to 2 employees of that company and they gave me different backups and databases. That is one. * Then the new company to use Updraft Plus which would make it easy. Well… not at all! I don’t understand what to do at all. * So the steps I’ve taken are: - moving my domain to the other company - got the databases and backup from the previous company which I installed on my computer - downloaded the plugin of Updraft Plus in WordPress under the domain of warrior- of-life.com - and then??? * Who could help me out? * Regards, Yvette * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuploading-database-and-backup%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962571) * Hello, * I have visited your website and note that it appears to be a blank WordPress installation. If you would like to restore the backups, open **UpdraftPlus** >> **Backup / Restore** >> **Upload backup files**. Drag and drop your backups onto the upload widget and then wait for them to upload. After the backups have uploaded, click the **Restore** button and follow the process to complete the restoration. * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962599) * But UpdraftPlus doesn’t accept the files… So I can’t upload anything… * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962609) * Hello, I am sorry to hear about this, what happens when you try to upload the files as described above? * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962621) * I have these files, which are not accepted: * ![](https://wordpress.org/28350ff1-743f-4835-9722-6e49390273ec) - This reply was modified 1 year, 11 months ago by [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/). * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962639) * Seems to be I can’t add an image. So in text: * I have 1 .tar-file of 1,7gb * I have 1 .tar.gz-file of 1.5gb * I have 1 .sql-file of 17mb * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962642) * . * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962645) * Hello, * Please could you try using an image sharing service like [this](https://imgur.com/) to share a screenshot or provide the filenames of your backups please? * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962648) * Yes, they are: * warripw1_WPKYX.sql * sitebackup.tar * backup-8.18.2024_04-30-25_warripw1.tar.gz * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962680) * Hello, * Thank you for confirming the filenames. Unfortunately, those files aren’t UpdraftPlus backups, so you won’t be able to restore your site using the plugin. * I recommend reaching out to your new hosting provider for assistance with manually restoring your site from the backup files you have. * Once your site is restored, I strongly suggest using UpdraftPlus to create offsite backups to a secure location like Dropbox or Google Drive. This will make it much easier to restore your site in the future. * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962684) * Thanks a lot for your support! I’ve requested the previous hosting company to use UpdraftPlus, but they said it’s not possible now? I’ve noticed that it would be much easier. I’m even thinking of getting my domain back to them, install UpdraftPlus myself and then get my backups that way. But maybe that’s not a good idea… * [pbevanudp](https://wordpress.org/support/users/pbevanudp/) * (@pbevanudp) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962688) * Hello, * You’re welcome. Hopefully your new hosting company will be able to assist you, most reputable hosting companies are good at helping new customers with restoring sites in this way. * Thread Starter [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * (@yvettesbook1) * [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962703) * Well, so far they haven’t helped me and told me I have to look for someone who has the knowledge… Weird… * I’ve just posted a complaint on their Facebook-page about it. Let’s see what they will do… * For now, this topic can be closed. Thanks again! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Uploading database and backup??’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 12 replies * 2 participants * Last reply from: [Yvettesbook1](https://wordpress.org/support/users/yvettesbook1/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/uploading-database-and-backup/#post-17962703) * Status: resolved