Support » Plugin: picu - WordPress Photo Proofing Gallery » Uploaded images disappear

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  • Plugin Author Florian Ziegler


    Hi Jristan!

    In your WordPress Admin, please go to „picu > Settings > Debug Info“ and send the contents of this page to


    Thread Starter jristanchan


    Hi Florian!

    Email sent !

    Thank you for the swift response !


    I have recently purchased the Pro Plugin and am getting exactly the same issue. I have worked with my host provider and worked through many scenarios disabling plugins etc. Even winding back to an earlier version of wordpress but to no avail. I would be interested to know if you have come up with a fix for this.

    This was the final response from my hosting company:
    I am really sorry, It’s the issue with Picu plugin, So we will not get access to check on it. I would request you to report the issue with plugin vendor and they can give you a solution. If they requested to updated any server requirements, You can get back o us, We will update it.
    You can contact them here

    I enclose my debug file.

    Setting Value
    Home URL
    WordPress version 5.5.3
    Active plugins Advanced Image Styles (0.4.1), Akismet Anti-Spam (4.1.7), Autoptimize (2.7.8), BackWPup (3.8.0), Disable “BIG image” Threshold (1.0), Duplicate Page (4.3), Easy Media Download (1.1.5), My picu (), picu Brand & Customize (1.4.3), picu Delivery (1.0.0), picu Download (1.0.8), picu (1.5.5), Real-Time Find and Replace (4.0.2), Simple Cart Customer Input (1.3), Testimonial Basics (4.4.9), Title Remover (1.2.1), To Top (2.2), WP Easy Paypal Payment Accept (v4.9.6), Yoast SEO (15.2), WP Simple Paypal Shopping cart (4.5.1), WordPress Database Backup (2.3.3), WP Post Navigation (1.2.4), Smush (3.7.1)
    Active theme ProPhoto 7 (7)
    picu version 1.5.5
    picu upload dir /home3/kellysh9/public_html/wp-content/uploads/picu
    picu base slug collections
    PHP version 7.2.34
    MySQL version 5.6.41-84.1
    Server Apache
    Operating system Linux
    Current PHP user kellysh9
    Safe mode Off
    Maximum execution time 30 seconds
    Maximum number of input variables 1000
    Server time 17:39
    Blog time 17:39
    Blog language en-GB
    MySQL client encoding utf8
    Blog charset UTF-8
    PHP memory limit 1024M
    Maximum upload file size 64 MB
    WordPress memory limit 40M
    WordPress maximum memory limit 1024M
    Memory in use 58.25 MB
    Loaded PHP extensions Core, OAuth, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, soap, sockets, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Plugin Author Florian Ziegler


    Hi @rob_j_shaw, hi @jristanchan!

    Are there any updates on this issue? We contacted you both via email.

    Please let us know if you still need assistance.


    PS: We’ll make sure to post any solutions to this issue here as well.

    Plugin Author Florian Ziegler


    Thank you @rob_j_shaw for getting back to us on this via email.

    We found, that there was a JavaScript error, caused by an incompatibility with the Yoast SEO plugin, which prevented the images from getting added to the collection after uploading them.

    For now you can resolve this issue, by making sure that “Show SEO settings for Collections” is set to “Hide” in the Yoast “Search Appearance > Content Types” settings. Our next update will automatically hide the SEO settings metabox for our collections.

    (SEO settings are not relevant for our collections anyway, as there are mechanisms in place, which prevent collections from being indexed by search engines.)


    I just installed the Picu plugin, but I’m facing several issues:

    1. When I upload 5 images (between 1 and 12M sizes), only 1 is left in the collection, the rest of them disappear. Then they appear in the Media Library. When I upload smaller images, they make it to the collection just fine. All my upload limits (server, wp-admin, media sizes) are set to the max as far as I know. (WP images has 20 000 x 20 000 pixels as the large size setting)

    2. I can’t save the collection, I can only email it right away to the client. There is no option to just save it and come back to edit it later. Also, there is nothing I can do once I uploaded some images, I can’t delete, add or edit the collection in any way.
    After sending it to the client I have an Edit button in the Collection Status panel, but not before.

    3. The email sending works great, but when the client clicks on the button and enters the password, it redirects to the home page. Currently we only have a coming soon page (set as the homepage) and another page where I’m building the actual future homepage. There are no redirect settings or plugins on the site.

    I only have the Elementor and Updraftsplus plugins turned on, I deactivated caching and anything having to do with the media library.

    Could you pls help me to solve these issues?

    (I also sent an email about this a few days ago with the wp debug info)

    Thank you in advance!


    Plugin Author Florian Ziegler


    Hi @silviamiller,

    1. 20k pixels is a lot for a proofing file… Depending on your hosting the rendering of the smaller thumbnails is most likely the issue, why the upload fails. Can you try using smaller images and tell us, if that works?

    2. There is a “Save” link next to the “Send to Client” button, which will save the collection. Also, once you uploaded some images there is a “Upload / Edit Images” button right below the images. When you click it, you can drag new images onto the existing ones to upload them and you can also rearrange and delete images from there. (I marked them on a screenshot.)

    3. The redirect as you describe it, is our default. You can use our Brand & Customize Pro module to adjust the redirect, eg. use another URL or disable it altogether.


    Dear Florian,

    Thank you for your help.

    I literally didn’t see the Save button, found it! 🙂

    (The 2k pixels is just a setting for max wp size, I only did that to make sure it’s not the the wp image sizes that causes the issue)

    As for the other two problems, I already have a solution, but I put it here (maybe others encounter the same issue)

    1. The “disappearing images” was solved by disabling the imagick PHP extension (and using only gd).

    2. When I click on Uplad/Edit images inside an existing collection, the upload window appears, but there is nothing to click other than Insert images which just closes this window and I’m back to the Edit Collection page. I figured out I can drag and drop files from my computer (duh), but it would be more helpful to see the full upload dashboard, just like when first uploading images.

    3. We are still having problems with the client access: when it’s not password protected, the button in the email works perfectly. When the collection is password protected, the button just takes the client to the homepage, they can’t see their collection.

    4. A new issue: with the non-password collections the clients gets an error message when selecting images “Error: request failed. Do you have a working internet connection?” (which we obviously do, this happens in Chrome, Edge and Safari too). After clicking OK on the error message it’s fine, the image is selected, but it keeps on doing this on each selection.

    5. Bonus question 🙂 (not sure it’s the plugin) We lose SSL on the collection pages – do you know how tp fix this? The site itself is https, but the collection page for the client is not secure.

    Thank you for your help,


    I installed a “WP Force SSL” plugin and it solved points 3, 4 and 5.

    Thanks for the help!


    Plugin Author Florian Ziegler


    Hi @silviamiller!

    Awesome, glad to hear it – and thanks for posting your solution.

    Also: Thanks for your feedback concerning the uploader/editing images. We will definitely improve this in the future.


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