Title: Uploaded file, backup failed
Last modified: April 13, 2023

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# Uploaded file, backup failed

 *  Resolved [The Creator](https://wordpress.org/support/users/apseom1/)
 * (@apseom1)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/)
 * Here’s the debug code: BMI-IXH2sdYV-26411
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuploaded-file-backup-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [The Creator](https://wordpress.org/support/users/apseom1/)
 * (@apseom1)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16663157)
 * I haven’t heard anything from anyone. This was a pretty urgent situation.
 *  Plugin Support [Efe Dinler](https://wordpress.org/support/users/efedinler1/)
 * (@efedinler1)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16684309)
 * Hi [@apseom1](https://wordpress.org/support/users/apseom1/) ,
 * Please accept our apologies for this late response, hoping that we have not been
   too late.
 * It looks like your site struggled with file extraction, most likely due to limited
   I/O speed.
 * Could you kindly try the steps below on the site you’re trying to restore your
   backup, as your issue should be solved afterwards;
    1. Go to “Other options” section
    2. Find this option (and set the value there to 300): [https://prnt.sc/hr13YkRTSa9s](https://prnt.sc/hr13YkRTSa9s)
    3. Save “Other options” section
    4. Force both processes to stop: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * After that, you can start restoration again using the same backup file.
 * Let me know if that resolves your issue 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16706551)
 * Hey [@apseom1](https://wordpress.org/support/users/apseom1/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards
 *  Thread Starter [The Creator](https://wordpress.org/support/users/apseom1/)
 * (@apseom1)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16724260)
 * Actually it just took so long to get an answer that the window I had open closed
   and I lost the link. I also lost access to the back end of the site, courtesy
   of a server error that has now been fixed. Trying your solution posted above.
   Will let you know.
 *  Thread Starter [The Creator](https://wordpress.org/support/users/apseom1/)
 * (@apseom1)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16724291)
 * Well, that actually caused the backup to fail almost immediately, rather than
   waiting until it was 89% of the way through. This is all I could get from the
   Live Log:
 * [STEP] [2023-05-09 20:44:19] Initializing restore process
 * [DOWNLOAD GENERATED] File downloaded on (server time): 2023-05-09 20:44:20
   [DOWNLOAD
   GENERATED] Last update (seconds): 1 seconds ago[DOWNLOAD GENERATED] Last update(
   date): 2023-05-09 20:44:19
 * Here’s the debug code: BMI-9zLsyiHb-34265
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16832264)
 * Hi there
 * The issue is caused by RAM memory limit configuration.
 * Because your WP_MAX_MEMORY_LIMIT is set to 256 MB (which is default value and
   you need to override it in wp-config.php) our plugin think that there is 256 
   MBs of free RAM memory, but in reality there is hard limit of 40 MBs, best solution
   for you would be to increase memory limit to 256 MBs in your php.ini configuration,
   that would resolve all issues or set correct value for WP_MAX_MEMORY_LIMIT in
   wp-config.php to “40M”.
 * After all running WordPress with only 40 MBs of RAM is quite challenging and 
   may make the website unstable.
 * You need to increase the memory_limit variable in your php.ini configuration,
   most recommended value for you is “256M”.
 * Let me know if you can do that or you need more details of how to do it 🙂
   Thank
   you!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Uploaded file, backup failed’ is closed to new replies.

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## Tags

 * [fail](https://wordpress.org/support/topic-tag/fail/)
 * [restore](https://wordpress.org/support/topic-tag/restore/)

 * 7 replies
 * 4 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/uploaded-file-backup-failed/#post-16832264)
 * Status: resolved