Upload to Dropbox not working

  • Resolved sx1001

    (@sx1001)


    3 years ago

    Hi all,

    since 2 days I’m getting this error while using my backup to Dropbox. Earlier, it works properly. My plugin is version 3.8.0, so it’s the latest one.

    [20-Apr-2021 05:24:17] Authenticated with Dropbox by: xxxx
    [20-Apr-2021 05:24:17] Upload to Dropbox has started …
    [20-Apr-2021 05:24:17] Starting new file upload session…
    [20-Apr-2021 05:33:46] WARNING: Job restarted due to inactivity of more than 5
    minutes restarted.
    [20-Apr-2021 05:35:26] WARNING: Job restarted by inactivity of more than 5 minutes.
    minutes.
    [20-Apr-2021 05:37:07]
    /mnt/xyz/xyz/htdocs/woocommerce/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php:
    Dropbox-API: incorrect_offset/.
    [20-Apr-2021 05:37:10] 3rd attempts to send the backup to Dropbox …
    [20-Apr-2021 05:37:10] Authenticated with Dropbox by: xxxx
    [20-Apr-2021 05:37:10] Upload to Dropbox has started …
    [20-Apr-2021 05:40:05]
    /mnt/xyz/xyz/htdocs/woocommerce/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php:
    Dropbox-API: incorrect_offset/..
    [20-Apr-2021 05:40:08] ERROR: step aborted: too many attempts!

    What to do?
    I did neither change the job details / configuration, nor my Dropbox Credentials or anything else. It just stopped working.

    Any idea?
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sx1001

    (@sx1001)

    3 years ago

    😮 No support for this plugin?
    Really sad

    Plugin Support BWU support

    (@duongcuong96)

    3 years ago

    @sx1001
    sorry about the delayded response, this issue really not caused by BackWPUp, but rather by the web server or Dropbox server-side.
    We have a few reports here and solution from other users which you can take a look at:

    https://wordpress.org/support/topic/multiple-backwpup-backups-failing-to-dropbox/

    `Agreed. All my backups seemed to have starting working again without failing. No changes were made on my end since the first edits when the thread was started. I did not reach out to my VPS provider.

    Like @fakesteve mentioned this was more than likely over utilization on the Dropbox side of things.

    Thank you @duongcuong96 for offering help and troubleshooting assistance throughout! Top notch support.`

    https://wordpress.org/support/topic/warning-could-not-look-up-the-file-session/

    Turns out this was an issue with a Cyrus One network segment going into / thru a data center outside of Houston causing the issue. The equipment was replaced and the problem was resolved.

    I hope my answer could help ^^

Viewing 2 replies - 1 through 2 (of 2 total)
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