Support » Plugin: WooCommerce - Product Importer » Upload returned false

  • Resolved Joseph

    (@xmsmmgrs)


    Hello! I am trying to upload a csv file but I am getting an error message: returned false

    What’s the problem and how could I fix it?

    Thanks!

    UPDATE: Notice: Undefined variable: row_count in /public_html/wp-content/plugins/dgrundel-woo-product-importer-6731130/woo-product-importer-preview.php on line 314

    • This topic was modified 3 months, 3 weeks ago by Joseph.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author byronkeet

    (@byronkeet)

    Hi Joseph,

    I can see from your error message that it is in reference to a plugin called dgrundel-woo-product-importer? That is not our plugin, as the code is sitting in a directory called woocommerce-product-importer. I would suggest reaching out to them, or if you are using Product Importer, it could be a conflict and would suggest removing the dgrundel plugin and trying again.

    All the best,
    Byron

    Thread Starter Joseph

    (@xmsmmgrs)

    You are right. Sorry for that! I did try your plugin but it also gave me an error: Your CSV file upload has expired, re-upload it from the opening import screen.

    I did uninstall the other one.

    Plugin Author byronkeet

    (@byronkeet)

    Hi Joseph,

    It could be a problem with the file name that is causing the error. Please will you hard refresh the page (shift f5), try renaming your import file eg. import.csv -> import1.csv, reselect the new import file and see if it will run the import as normal.

    All the best,
    Byron

    Thread Starter Joseph

    (@xmsmmgrs)

    Actually, in my case the problem was that the file was too big. I reduced the filesize and it worked.

Viewing 4 replies - 1 through 4 (of 4 total)
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