Title: Upload Problems with Media Window
Last modified: August 21, 2016

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# Upload Problems with Media Window

 *  [sturz](https://wordpress.org/support/users/sturz/)
 * (@sturz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-problems-with-media-window/)
 * It is always the same problem:
    I want to insert new media to my wordpress site
   and the insert function disappears and instead of that i get a “none” button.
   Besides that, the window gets stuck, i cannot close the media window, thus not
   save my changes for example. Only way is to reload the page.
 * The problem comes and goes, it happens with all plugins deactivated too.
 * Here a link to a screenshot.
    [http://sturz.zhdk.ch/screenshot_media_upload.jpg](http://sturz.zhdk.ch/screenshot_media_upload.jpg)
 * Kind regards and thanks for help

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-problems-with-media-window/#post-4539083)
 * Have you tried:
 * – switching to the default theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder and wp-
   config.php & root .htaccess files – from a **fresh** download of WordPress. Make
   sure that you delete the old copies of files & folder before uploading the new
   ones.
 *  Thread Starter [sturz](https://wordpress.org/support/users/sturz/)
 * (@sturz)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-problems-with-media-window/#post-4539085)
 * i’ll give it a shot, thanks for the fast reply Esmi. I’ll try tomorrow.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Upload Problems with Media Window’ is closed to new replies.

## Tags

 * [button](https://wordpress.org/support/topic-tag/button/)
 * [insert button](https://wordpress.org/support/topic-tag/insert-button/)
 * [media upload](https://wordpress.org/support/topic-tag/media-upload/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [sturz](https://wordpress.org/support/users/sturz/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/upload-problems-with-media-window/#post-4539085)
 * Status: not resolved

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