Title: Upload problems Last modified: August 30, 2016 --- # Upload problems * Resolved [mpictur](https://wordpress.org/support/users/mpictur/) * (@mpictur) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/) * Hi, I have a problem with the picture-upload after using nextgen a long time without any problems…. * After creat a new gallery or upload a new pictures into an existing gallery i select the picture(s) and click on the “start upload”, the status will run to 100% but on the left there will be “uploaded 0/1 files 100%” * WordPress, NextGen and NextGen Plus are up to date, and i try to disable all other plugins, nothing helps… (Theme: awaken pro) * Thanks * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/) Viewing 15 replies - 1 through 15 (of 15 total) * [kraeMit](https://wordpress.org/support/users/kraemit/) * (@kraemit) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775145) * I had simular problems and found out, that some files which had been made from smartphones had to be opened and saved using a graphics program. Funny, but that’s it. From my point of view there is something special with the JPEG fileformat. * For me this is not a problem, because I always convert my pictures to another size, but it took me a lot of time to find out 😉 * After that I could upload the jpg’s to NextGen gallery easily. * Thread Starter [mpictur](https://wordpress.org/support/users/mpictur/) * (@mpictur) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775186) * thanks for the hint. Unfortunately it does not work in a other fileformat. i try to convert the picture with photoshop and i have tried it with an old picture that i already uploaded. * [kraeMit](https://wordpress.org/support/users/kraemit/) * (@kraemit) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775191) * :-/ * I did not find it in a minute, but the question now is: how to debug NextGEN …? * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775225) * [@mpictur](https://wordpress.org/support/users/mpictur/) – could you copy and paste the server settings under Gallery > Overview > Server Settings ? It may be that you need to update some settings to help correct this. * Becky * Thread Starter [mpictur](https://wordpress.org/support/users/mpictur/) * (@mpictur) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775226) * My Server-Settings: * perating System : Linux (64 Bit) Server : Apache Memory usage : 48.84 MByte MYSQL Version : 5.5.41-MariaDB SQL Mode : Not set PHP Version : 5.4.44 PHP Safe Mode : Off PHP Allow URL fopen : On PHP Memory Limit : 256 PHP Max Upload Size: 128M PHP Max Post Size : 128M PCRE Backtracking Limit : 1000000 PHP Max Script Execute Time : 60s PHP Exif support : Yes ( V1.4 ) PHP IPTC support : Yes PHP XML support : Yes * Graphic Library * GD Version : bundled (2.1.0 compatible) FreeType Support : Yes FreeType Linkage: with freetype T1Lib Support : Yes GIF Read Support : Yes GIF Create Support : Yes JPEG Support : Yes PNG Support : Yes WBMP Support : Yes XPM Support : Yes XBM Support : Yes JIS-mapped Japanese Font Support : No * thanks for the support! * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775262) * [@mpictur](https://wordpress.org/support/users/mpictur/) – Thank you for sharing your server settings. I’m not seeing anything out of place or in need of upgrading. I don’t think it’s your theme or plugin conflict. One thing I do wonder is if you have sufficient permissions on your /wp-content directory. Would you mind checking with your hosting provider that you have 755 permissions on /wp-content and subdirectories? * Becky * Thread Starter [mpictur](https://wordpress.org/support/users/mpictur/) * (@mpictur) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775263) * thanks [@photocrati](https://wordpress.org/support/users/photocrati/). /wp-content and all subdirectories have the 755 permission, same upload problem…. * [Michieljf](https://wordpress.org/support/users/michieljf/) * (@michieljf) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775268) * I had the same upload problem using my laptop. Pictures taken from my Nikon camera uploaded perfectly, pictures from my iphone5 (synchonised at my laptop) did not( even when transferred in Photoshop to a tif format, and then back to jpg – often the sollution; [@kraemit](https://wordpress.org/support/users/kraemit/)). And not only with NextGen, also with the Media function of WP. But when uploading the pictures directly from my iphone5 to my wp site, no problem at all. The problems hence seems to be associated with the synchonisation process between iphone and laptop. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775279) * [@michieljf](https://wordpress.org/support/users/michieljf/) – Thanks for sharing! * [@mpictur](https://wordpress.org/support/users/mpictur/) – Please send us a Bug Report ([http://nextgen-gallery.com/report-bug/](http://nextgen-gallery.com/report-bug/)… please reference this topic) so we can get a better look under the page at your site. * Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible. * Thanks! * – Cais. * [kraeMit](https://wordpress.org/support/users/kraemit/) * (@kraemit) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775281) * [@michieljf](https://wordpress.org/support/users/michieljf/) [@photocrati](https://wordpress.org/support/users/photocrati/) * I don’t think it is synchronisation releated. I had this problem using a normal PC, tried different computers and browsers – all the same problem. I think all this pictures came from a digi cam. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775284) * [@kraemit](https://wordpress.org/support/users/kraemit/) – Thanks for sharing that bit about your experience. Please start your own topic so we can try to help you with your specific issue on your specific site. * See [http://codex.wordpress.org/Forum_Welcome#Where_To_Post](http://codex.wordpress.org/Forum_Welcome#Where_To_Post) * Thanks! * – Cais. * [FGD](https://wordpress.org/support/users/creativetopia/) * (@creativetopia) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775285) * I am having upload problems now too on a clients site. * The issue seams to be when attempting to upload multiple files. It will act like it is uploading then show an error message at the end, “**An unexpected error occurred. This is most likely due to a server misconfiguration. Check your PHP error log or ask your hosting provider for assistance.**“ * Then, I am redirected to the home page and unable to access the WordPress Dashboard unless I quite my browser and log back-in. * I had a similar issue with this plugin on another site. My answer to fix it was to move to a new platform. * Any help before I continue to migrate the rest of my sites away from Nextgen? * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775289) * [@fgd](https://wordpress.org/support/users/fgd/) – Please start your own topic so we can try to help you with your specific issue on your specific site. * See [http://codex.wordpress.org/Forum_Welcome#Where_To_Post](http://codex.wordpress.org/Forum_Welcome#Where_To_Post) * Thanks! * – Cais. * [FGD](https://wordpress.org/support/users/creativetopia/) * (@creativetopia) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775312) * [@photocrati](https://wordpress.org/support/users/photocrati/) – Why start another topic when this one is not resolved and it is related – UPLOAD ISSUES? I was just trying to help you guys with more information. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775317) * [@fgd](https://wordpress.org/support/users/fgd/) – There are many factors that could affect a site and thus how code might be working on that site … we are just asking you follow the forums rules as noted. * Thanks! * – Cais. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Upload problems’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) * 15 replies * 5 participants * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/upload-problems-11/#post-6775317) * Status: resolved