upload picture: Internal Server Error 500

  • jerrystewart99

    (@jerrystewart99)


    6 years ago

    After updating UltimateMember to 2.0.8 I cannot upload profile pictures for non-admin users. The upload dialog shows “Internal Server Error”
    Reverting to a site backup with UltimateMember 1.3.88 and the upload is fine.
    There is no error in the error_log file.
    The server log is showing an error 500 with the following message field:

    POST /?um_page=api&um_action=route&um_resource=um!core!Files&um_method=ajax_image_upload&um_verify=4ea513a8bd HTTP/1.0

    I have checked the recommended actions from here:
    https://docs.ultimatemember.com/article/114-photo-uploads-not-working

    All is as it should be.
    I have tried smaller images, changing file/upload limits, all to no avail.

    This issue has been logged before and marked as ‘resolved’ and a suggestion that it is a particular server setting problem. Reverting to a previous version of UltimateMember with no other changes fixes the problem.. this would seem to indicate to me that the version 2.0.8 has broken something. I would appreciate any other suggestions.

    Other than this issue I really like the plugin but cannot upgrade to the lastest version unless I have a solution.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support calumallison

    (@calumallison)

    6 years ago

    Hi,

    Sorry for the issue. Can you please contact us via our site: https://ultimatemember.com/contact/sales/ so we can add this to our helpdesk system and help you with this issue.

    Thanks

    Thread Starter jerrystewart99

    (@jerrystewart99)

    6 years ago

    Hi,

    um/contact/sales is for pre-purhcase questions and specifically states that the question is not a bug.

    the um technical support page is for paid customers only.

    I am not, at this stage, a paid customer so this would seem to be the correct (and only) forum for my question.

    thanks, Jerry

    Plugin Support calumallison

    (@calumallison)

    6 years ago

    Hi,

    You can submit the request via that form. It is ok 🙂

    Thanks

    Thread Starter jerrystewart99

    (@jerrystewart99)

    6 years ago

    ok, will do.
    thanks,
    Jerry

    yangyoung

    (@yangyoung)

    5 years, 10 months ago

    I encountered the same problem. Could you please tell me how you solved it?

    Thread Starter jerrystewart99

    (@jerrystewart99)

    5 years, 10 months ago

    from the wordpress dashboard ->
    settings|permalinks

    select the permalink setting: ‘Post name’

    That fixed my problem, I hope it fixes yours.

    – Jerry

    yangyoung

    (@yangyoung)

    5 years, 10 months ago

    It works, thank you very much for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
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