Title: Upload fails, no errors
Last modified: August 21, 2016

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# Upload fails, no errors

 *  Resolved [LunaGraphica](https://wordpress.org/support/users/lunagraphica/)
 * (@lunagraphica)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/)
 * I’m trying to upload a single record as a test. I get the following error message:
 * _No user was successfully imported, please check the error log._
 * When I check the error log, it’s empty.
 * [http://wordpress.org/plugins/import-users-from-csv/](http://wordpress.org/plugins/import-users-from-csv/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [ellenloehman](https://wordpress.org/support/users/ellenloehman/)
 * (@ellenloehman)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529230)
 * Same thing here. The problem seems to be the encoding. This is what I did: opened
   my Excel file in Numbers (an Apple app) and exported as a cvs file, using Unicode
   UTF8 encoding. Then it worked. It might be a Mac problem?
 *  [Joel Eade](https://wordpress.org/support/users/joeleade/)
 * (@joeleade)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529231)
 * Thanks [@ellenloehman](https://wordpress.org/support/users/ellenloehman/). Saving
   to a Windows CSV in Mac Excel fixed the issue I was having too.
 *  [elbopa](https://wordpress.org/support/users/elbopa/)
 * (@elbopa)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529255)
 * Same issue, and i have tried saving as utf-8 and windows csv. No users, no errors.
 *  [elbopa](https://wordpress.org/support/users/elbopa/)
 * (@elbopa)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529256)
 * My problem is probably that my csv file has no quotation marks. Joomla doesn’t
   provide them and I can’t get Excel to insert them. Not too happy at the prospect
   of manually editing the csv file. Has anyone solved this?
 *  [elbopa](https://wordpress.org/support/users/elbopa/)
 * (@elbopa)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529257)
 * YES Custom format in Excel. You are welcome.
 *  [gavinwilshen](https://wordpress.org/support/users/gavinwilshen/)
 * (@gavinwilshen)
 * WCBRS 2019 Contributor
 * [11 years, 4 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529288)
 * Thanks, this also worked for me:
    Excel > Save As… > ‘Windows Comma Separated’
   format

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Upload fails, no errors’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv/assets/icon-256x256.png?rev=2320381)
 * [Import Users from CSV](https://wordpress.org/plugins/import-users-from-csv/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv/reviews/)

 * 6 replies
 * 5 participants
 * Last reply from: [gavinwilshen](https://wordpress.org/support/users/gavinwilshen/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/upload-fails-no-errors/#post-4529288)
 * Status: resolved