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NextGEN Gallery
Upload Error (22 posts)

  1. shanekryme
    Member
    Posted 1 year ago #

    Hi,

    I am using NextGEN Gallery 2.0.37 Beta and i was trying to upload a gallery with the name ENVY - Nov 9 2013 and got the following error:

    "An unexpected error occured. This is most likely due to a server misconfiguration. Check your PHP error log or ask your hosting provider for assistance."

    Could anybody say what the problem is.

    Thanks

    http://wordpress.org/plugins/nextgen-gallery/

  2. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @shanekryme - Do you have any relevant details in your PHP error_log file?

    We would really like to see what they are so we can help sort this issue out with you. Please submit a Bug Report (http://www.nextgen-gallery.com/report-bug/ ... please reference this topic) and include log in and FTP credentials on the report so our Support Team / Developers can get a closer look at this.

    Thanks!

    - Cais.

  3. sandfree1
    Member
    Posted 1 year ago #

    I am getting the same error message.....my NextGen galleries were working fine until today....and now....I am getting this error message...

    An unexpected error occured. This is most likely due to a server misconfiguration. Check your PHP error log or ask your hosting provider for assistance.

    Can you advise? I tried deactivating some of the plugins, but....nothing happened.

  4. shanekryme
    Member
    Posted 1 year ago #

    @sandfree1 - With mine the problem was the file size of the images. Had the original images and was getting the error. Then re-downloaded them from Facebook then it started working fine

  5. sandfree1
    Member
    Posted 1 year ago #

    Unfortunately file size has nothing to do with it for me. It won't even upload one small image (which I did as a test).

    Can anyone help? I even just upgraded to NEXTGEN Pro for $15 - and it still doesn't work! A week ago everything was fine. Now it is just annoying. None of my galleries work at all. Please refer to a page with possible solutions. PS I have tried deactivating plugins, etc. I did upgrade to WordPress 3.8 (or whatever the latest is) and that is, I believe, causing the problem.

  6. sandfree1
    Member
    Posted 1 year ago #

    I have contacted my Host provider and if more information is available I will let this post know. Meanwhile, even with upgrading to NextGEN Pro - none of the galleries are working. I do not think plugins were the culprit, because everything was working fine - until it wasn't - about a week ago. So it may be the WordPress update, it may be a changed server configuration, it may be (but I don't think) it is a plugin conflict. What it is definitely not - although thanks to shanekryme for suggesting - is a file size issue. No new galleries can be created and the old galleries are not working. Simple as that, Mystifying.

  7. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Have you checked on file permissions?

    http://codex.wordpress.org/Changing_File_Permissions

  8. sandfree1
    Member
    Posted 1 year ago #

    I have not, thanks, but I have contacted my provider. For reasons I have yet to understand I am not able to connect to my site through direct FTP upload. I have the username and password right...but.....therefore I cannot check on permissions. I assume they were set to 755. Suddenly they're off. My provider can tell me.

    I am told it may have something to do with cPanel?

    I am a new user and self-teaching. I pick things up pretty quickly - I work as a video editor and taught myself everything on FCP and Avid, and have worked for 10 years plus. Now that I am slowing down a little I am working on a blog (it is mature content so please do not be offended that I am not offering a link here). So forgive me my general ignorance. All I can say for now is that what WAS working is not NOT working, and I cannot find a fix within my site Admin pages. I have tried everything for a week. If it is a bug, that is one thing. If it is provider-related that is another.

    i will advise.

  9. ecrb-cmw
    Member
    Posted 1 year ago #

    I have the same error. Also popped up seemingly randomly.
    More info: I get the same error described above. The 'Add Gallery/Images' page displays the error and shows a yellow triangle with an exclamation point next to each image. The page reports that no images were uploaded. When I look on the 'Manage Galleries' page it has actually created a new gallery for each image uploaded. If I create a gallery called 'Photos' and upload 10 images to it I will have ten gallery's (each with a unique ID) called 'Photos', each with one image in it.

    If I add images to an existing gallery the 'Add Gallery/Images' page reports an error but the images (most of them ...usually) do actually upload into the gallery.

    The only way I can get multiple images into a gallery is to create a gallery, adding only one image when created and then go back and add all of the other images. I get errors telling me it failed but the images are uploading (but it does seem to randomly fail).

  10. sandfree1
    Member
    Posted 1 year ago #

    Actually, I figured it out. NextGEN may not be reporting this, but my theme is incompatible with the latest upgrades. I rolled back to NetxGEN 1.91 (or whatever it was) and problem disappeared. I disabled all my other plugins, too. Now it is working fine. Dangers of upgrading. To get a tutorial on rolling back, go to http://www.nextgen-gallery.com/how-to-rollback-a-version/. Good luck. Took me a week but I figured it out.

  11. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @sandfree1 please submit a bug report with details about the theme you're using, and please reference this thread. http://www.nextgen-gallery.com/report-bug

    Scott

  12. sandfree1
    Member
    Posted 1 year ago #

    Okay, will do. Others, be warned. NextGEN does NOT NOT NOT work with some themes after the 1.91 update (I may have that update number wrong). Believe me - I paid out more than $200 for my service provider to dig deeply into the admin of our cPanel (it was worth it to clean out other problems) but could not find the error. Reading blog after blog and even corresponding with the otherwise helpful NextGEN staff who did not mind digging into my site (and for all, sorry, it is an adult blog. Let me be honest). For all the help I received I thank everyone. But in the end I had to solve it myself, and it meant a complete version rollback. Bingo. Problem disappeared. For all: Do NOT upgrade NextGEN if it is working, and DO NOT GO PRO - at least, if you are running iFeature Pro (a very good theme).

  13. sandfree1
    Member
    Posted 1 year ago #

    The update you should not go past: 1.9.13 - if you are running iFeature Pro.

  14. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @sandfree1 - Have you advised the iFeature Pro theme authors that you are experiencing this issue when using their theme? They may have a work-around available or a suggestion you can work with.

    - Cais.

  15. giedriuss
    Member
    Posted 1 year ago #

    Most probably it was the size of the images. Try reducing the size. Worked for me. Original images were 2048x1536. After reducing them to half size I uploaded them with no issues.

  16. sandfree1
    Member
    Posted 1 year ago #

    No, that wasn't the issue....my images were small. It really is an update problem. I rolled back and the problem disappeared.

  17. shanekryme
    Member
    Posted 1 year ago #

    @sandfree1 - I am 95% sure its the size of the images. Try resizing and that should fix it. That was the solution for me. Up to recently i was getting that error because I forgot to resize. Once there were resized it was all fine again.

  18. sandfree1
    Member
    Posted 1 year ago #

    Thanks but this issue was long since solved. It was definitely not the size of the images...they're set firmly at 1400 x 1400 and I have no upload problems now that I have rolled back.

  19. ChowKaiDeng
    Member
    Posted 1 year ago #

    Thank you so much @sandfree1
    I've lost 2 hours trying to figure out what was going with the server permissions, images sizes and my custom theme code ...and the plugin just didn't work.
    Going back to 1.9.13 was the only way to make it work again.

  20. sandfree1
    Member
    Posted 1 year ago #

    You're welcome. In spite of the great helpfulness of this forum, I had to search pretty endlessly to find an answer, and even the otherwise helpful NextGEN people were not about to acknowledge that with some themes (iFeature Pro 4, and now perhaps even iFeature Pro 5 - not tested yet), the upgrades of NextGEN ABSOLUTELY DO NOT WORK. Period. or didn't as of even a month ago.

    It had nothing to do with image sizes, as there are preferences that can be set to control the size, and set your own dimension limits.

    It.... just ....plain .....doesn't..... work.

    So in case anyone else has NextGEN galleries going, and you upgrade to the next release version, and suddenly it all stops and doesn't "see" or upload or do anything - ROLL BACK.

    It all stops and hasn't been fixed....for certain themes, that is....past 1.9.1. I can't speak for which themes.....but it doesn't work.

    And don't bother with NextGEN customer service. They, like too many WordPress Forum moderator divas, will start by telling you to "disable your plug-ins, one by one, check your server, etc." assuming the fault is yours, and not the version upgrade.

    Disabling plug-ins is an often useless enterprise....if you have done it once (definitely do it once) and then rebooted, and the problem remains, it's then an upgrade bug that has to be fixed.

    Meanwhile, an added piece of advice I learned the hard way: back up locally often, and thoroughly.

  21. DamonCarter
    Member
    Posted 10 months ago #

    I got the same error, my host service said the error is:

    Failed loading /opt/php54/lib/php/extensions/no-debug-non-zts-20100525/ZendGuardLoader.so: /opt/php54/lib/php/extensions/no-debug-non-zts-20100525/ZendGuardLoader.so: undefined symbol: zend_new_interned_string, referer: http://www.corsifotografia.pro/wp-admin/admin.php?page=ngg_addgallery

    Any idea how to fix it?

  22. photocrati
    Member
    Plugin Author

    Posted 10 months ago #

    @DamonCarter - I don't think your error messages are related to the OP and may even not be directly related to NextGEN Gallery but as it is, I would suggest starting your own topic with the details of your site's issue(s) so we can try to help you sort this out.

    Thanks!

    - Cais.

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