Title: Upgrading Member Errors
Last modified: August 21, 2016

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# Upgrading Member Errors

 *  [pstern105](https://wordpress.org/support/users/pstern105/)
 * (@pstern105)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/upgrading-member-errors/)
 * Hello,
    I’m manage a site that runs on S2member, and so far awesome plugin. I’m
   having an issue, however, when clients upgrade from a level 2 (monthly Subscription)
   to a level 3 (annual subscription). We have it set up so that when this happens,
   they will pay $0 for 30 days, then $99 annually after that (as our upgrade incentive).
 * The problem is after the 30 days of their free subscription, instead of changing
   their level to a 3, for some reason it puts back to a level 1 (which is inactive,
   the level restricted for subscribers who’s payments don’t go through).
 * Can someone help me look into this and figure out why it is doing this?
 * Thanks!
 * [https://wordpress.org/plugins/s2member/](https://wordpress.org/plugins/s2member/)

Viewing 1 replies (of 1 total)

 *  [Cristián Lávaque](https://wordpress.org/support/users/anguz/)
 * (@anguz)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/upgrading-member-errors/#post-5028793)
 * Did the payment go through successfully after the 30 days? Also, how did you 
   customize to put the user at Level 1 when a payment fails?
 * Please make sure you have logging enabled, so we get more information from the
   transactions. WP Admin -> s2Member -> Log Files
 * > I’m manage a site that runs on S2member, and so far awesome plugin.
 * Great! Thanks! 🙂

Viewing 1 replies (of 1 total)

The topic ‘Upgrading Member Errors’ is closed to new replies.

 * ![](https://ps.w.org/s2member/assets/icon-256x256.png?rev=980067)
 * [s2Member – Excellent for All Kinds of Memberships, Content Restriction Paywalls & Member Access Subscriptions](https://wordpress.org/plugins/s2member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/s2member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/s2member/)
 * [Active Topics](https://wordpress.org/support/plugin/s2member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/s2member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/s2member/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cristián Lávaque](https://wordpress.org/support/users/anguz/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/upgrading-member-errors/#post-5028793)
 * Status: not a support question