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[resolved] Upgraded to 3.6.1 and having the question mark problem (6 posts)

  1. ckassel
    Member
    Posted 1 year ago #

    I just upgraded to 3.6.1 and some of my Unicode characters and spaces are displaying as question marks. I read all of the posts about this problem and its solutions and I've tried them all, including:

    * Making sure that my database, page header, and wp-config all say utf-8.
    * Trying to change the page header to iso-8859-1.
    * Adding AddDefaultCharset utf-8 to my .htaccess file.

    Nothing works.

    Is there something else I should try, or has anyone else encountered this particular issue with this particular upgrade? Thanks!

  2. roiabrazaldo
    Member
    Posted 1 year ago #

    is this on contents? front-end or back-end?
    does applying other themes solve the problem? if so maybe its really is utf8, if not theres something gone wrong with your update.

  3. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    Can you replicate the problem with a default WordPress theme with all plugins deactivated?

  4. ckassel
    Member
    Posted 1 year ago #

    Thanks for the suggestions! Sure enough, with a default theme and all plugins deactivated, the problem does not occur, so the update appears to be fine. I'm now turning on plugins one by one and will update this thread if there's anything useful for others in my testing. (We have some customizations that were done in a non-WordPress way, and I'm weaving my way through that to standardize the install.)

  5. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    We have some customizations that were done in a non-WordPress way, and I'm weaving my way through that to standardize the install.

    What did you customize? The WordPress core files (you should never customize)? If that is the case, you need to replace the altered files with files from a fresh download of WordPress. If you have customized an original theme, consider using a child theme for your customizations so that you won't have troubles in the future when the theme has to be updated.
    http://codex.wordpress.org/Child_Themes

  6. ckassel
    Member
    Posted 1 year ago #

    Good advice. Alas, my predecessor didn't really understand this sort of thing. I'm working on untangling the strands so that upgrades are easier.

    I'm going to close out this thread, but I will say this: in my dev environment, I turned off all plugins and selected the Twenty Thirteen theme, and then I turned on plugins one by one, switched on my theme again, and... the question marks did not come back. So now I guess I need to do a similar thing with production. I'm afraid this probably won't help anyone else with the problem.

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