Support » Fixing WordPress » Upgrade to version 3.4.2 and cannot access dashboard

  • Resolved James Plane

    (@james-plane)


    So I was in my dashboard yesterday & hit a button requesting an upgrade to 3.4.2 (instead of waiting for notification from godaddy which I usually do) – since then I have been unable to access the dashboard of the site even though it would appear that I am logged in (to log in I go via my normal route http://caterpods.com/wp-login.php). The error message I get is “Oops…, I cannot find that page you are looking for, sorry… (Error 404)” and it takes me to a url which is “http://caterpods.com/wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F”

    I have searched the forums trying a couple of ways to fix (for example changing the file name of my theme in my FTP to force it to use twenty ten / twenty eleven + I have also downloaded wordpress 3.4.2 to my pc & then deleted all of the current files in the FTP excluding wp-config.php & wp-content & re-loaded wordpress) all to no avail.

    My tech experience is pretty limited so if anyone can offer assistance it would be greatly appreciated.
    Thanks
    James

Viewing 6 replies - 1 through 6 (of 6 total)
  • Krishna

    (@1nexus)

    Member

    Try to login again: http://caterpods.com/wp-login.php

    esmi

    (@esmi)

    Forum Moderator

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    Thanks so much for the responses.

    Hi Esmi.
    I tried option 1 & that didnt work so I proceeded to try re-uploading all of the files & folders except the wp-content folder & unfortunately the problem seems to have got a lot worse as i cant even access the site now & get this error message:

    Parse error: syntax error, unexpected $end, expecting T_FUNCTION in /home/content/47/7399747/html/caterpods/wp-includes/wp-db.php on line 1238

    I contacted godaddy who said my php needed to be upgraded to version 5.3 which I have now done, although the problem still remains. I am asking godaddy if they can just reinstall my files from the version earlier in the week & they are yet to reply / agree. If I am unable to do this do you have any ideas?
    Thanks

    You can restore your own files on GoDaddy from your history tab in the file manager

    esmi

    (@esmi)

    Forum Moderator

    Sounds like you still have corrupted files. Did you re-upload using a fresh copy of WordPress? Did you delete the old files & folder before re-uploading the new ones? If the answer to either question is “No”, try again with a fresh copy.

    Everything now sorted! I restored the files using the history tab on godaddy as suggested, made a backup & then deactivated all of the plugins before I reinstalled 3.4.2.

    Thanks to all for the prompt responses, much appreciated. Apologies for the ignorance on my part when making updates, will certainly learn from this one.

Viewing 6 replies - 1 through 6 (of 6 total)
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