Support » Plugin: FileBird - WordPress Media Library Folders & File Manager » Upgrade to 4.0 lost old folders

  • I mistakenly upgraded to the latest version (4.0 from 2.8) of this plugin but when I went to view my media folders I had setup using the older version they were gone. I like the plugin a lot but the lack of a migration tool is bothersome. I skimmed the release notes but honestly didn’t read them in detail so if they warned me about this then my bad. Also, I’m using the free version right now so the plus is I’m less upset because I didn’t pay for this behavior 🙂

    Move this to a 1-star review. When I create a folder, go into and out of Media files it disappears making this plugin useless. I tried twice with the same behavior. Deleting the plugin.

    • This topic was modified 1 year, 4 months ago by wgkrueger.
    • This topic was modified 1 year, 4 months ago by wgkrueger.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ninja Team

    (@ninjateam)

    Hi @wgkrueger

    Thanks for using FileBird.

    Can you let me know which settings did you lost? I will help you check it.

    Tommy

    Thread Starter wgkrueger

    (@wgkrueger)

    @ninjateam

    I lost the folders I defined in 2.8. They aren’t there. I have NO folder that I’ve defined after upgrading. Now I’m finding that I cannot even create a folder. I hope this description clarifies my issue.

    Bill

    Plugin Author Ninja Team

    (@ninjateam)

    Hi Bill

    We checking on it and will have an update soon.

    In this time, you can back to 2.8 version and your folders will appear again. You can download 2.8 version here https://www.dropbox.com/s/x5nlte8jtro6cib/filebird_2.8.zip?dl=1

    I hope it help.

    Tommy

    Plugin Author Ninja Team

    (@ninjateam)

    Hello Bill @wgkrueger

    Did you solve it? I hope you can change your rating.

    Please let me know if you need any help from me.

    Tommy

    Thread Starter wgkrueger

    (@wgkrueger)

    Thank you for the help, it worked! Excellent response to my problem. I deleted the 4.0 plugin, uploaded the 2.8 version from your link and after activating it my old folders and their contents are back. Great work and I look forward to the new improvements. I’ve updated the rating. Hopefully you can figure out what’s wrong but if you need help let me know. I might even go Pro 🙂

    Bill

    Thread Starter wgkrueger

    (@wgkrueger)

    BTW, it occurred to me that I couldn’t create a new folder in 4.0 because I was using the same folder name that I used in 2.8 and most likely hit a duplicate entry. Just thinking out loud.

    Plugin Author Ninja Team

    (@ninjateam)

    Thank you for the info Bill @wgkrueger it’s helpful.

    We will let you know when fixed that issue in 4.0 version.

    Tommy

Viewing 7 replies - 1 through 7 (of 7 total)
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