Support » Installing WordPress » Upgrade to 3.4.1, can not access site, blank page, you do not have permissions

  • I’ve already seen this issue once and had to completely delete the whole install and re-install fresh from softaculous in order to fix that. Hoping to avoid that this time around. Here is what happened and what I’ve done to try and fix it:

    Client updated to 3.4.1, page then comes up that we just to need to update database, click here, this may take a few mins (paraphrasing). Did so, now whole site is blank white page, when going to sitename/wp-admin I get-
    “You do not have sufficient permissions to access this page.”

    Tried all the following:

    – deactivating all plugins to see if this resolves the problem.

    – switching to the Twenty Eleven theme to rule out any theme-specific problems. (Did this through FTP by deleting current theme to try and force Twenty-Eleven, no change).

    – resetting the plugins folder by FTP or PhpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    When I try to run the upgrade from upgrade.php I get- “No Update Required

    Your WordPress database is already up-to-date!

    Continue”

    When I click continue I get redirected to the site with it’s blank white page.

    Help? :/

Viewing 4 replies - 1 through 4 (of 4 total)
  • did u remove the install folder and install.php or it will do that

    Logo I’m not sure what you mean- I didn’t see anything like that…

    I removed everything except a few things specified in the official wordpress manual upgrade instructions to be left on the server.

    the only way way know what is causing problem is to have debug true in wp-config.php file see what you get.

    open wp-config.php and check if you have this line

    if there is none then try and add this code in next line
    define( ‘WP_DEBUG’, false);

    if you have line change false to true

    if you do not have the line add that after
    /* That’s all, stop editing! Happy blogging. */ :

    define( ‘WP_DEBUG’, true);

    See what error you get.

    Thank you for your help, both of you 🙂 I’ve decided to just uninstall and re-install wordpress completely, luckily I have an up to date backup to restore. This will just make life easier lol.

Viewing 4 replies - 1 through 4 (of 4 total)
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