Support » Fixing WordPress » Upgrade to 3.4 – Unable to Access WP-Admin

  • Resolved Miami River Art Fair

    (@miami-river-art-fair)


    3.3.2 was working like a charm, I upgraded to 3.4 via the backend today and now I can’t access wp-admin.

    Fatal error: Call to undefined function wp_is_mobile() in /home/content/n/i/n/ninatorres/html/miamiriverartfair.com/wp-admin/index.php on line 22

    I disabled my plugins through FTP and did the php.ini fix mentioned in the forums, but to no avail.

    Any fix for this? Or a way to roll-back to 3.3.2?

    Cheers!

Viewing 13 replies - 1 through 13 (of 13 total)
  • esmi

    (@esmi)


    Forum Moderator


    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    Cheers esmi, will try this right away. I do want to note however, site is working perfectly fine. 🙂

    Just having trouble getting into the back end.

    Thanks for the quick response! Going through your steps as we speak.

    Cheers!

    esmi

    (@esmi)


    Forum Moderator


    Just having trouble getting into the back end.

    Then it ain’t working as it should. 🙂 Odds are that it’s a bad theme or plugin.

    Haha, point taken. What I meant to say was fronted seems fine, the website seems to be running the same as before the update.

    Did steps 1 & 2, re-uploading everything from the fresh download in the repository except for the wp-content folder, fingers crossed!

    Okay, did Step 3 and now I am greeted with the following message when i got to /wp-admin:

    Database Update Required

    WordPress has been updated! Before we send you on your way, we have to update your database to the newest version.

    The update process may take a little while, so please be patient.

    “Update WordPress Database”

    Do I go ahead and do this? Only reason I’m so apprehensive is because, well frankly this is scary. 🙂 haha.

    I have my sql database back up sitting on my desktop, will I need that for the next steps after clicking that button.

    Cheers esmi, thanks for your time and for making this process so much less scary.

    esmi

    (@esmi)


    Forum Moderator


    Do I go ahead and do this?

    Yes. If you made a database backup before you began the upgrade process, it’s not too hard to put your site together again in the case of a rare meltdown but now that you have started the process, you need to see it through to the end.

    I had the art fair director behind me and didn’t want to click that button and watch the website explode. ;p I went ahead and clicked it and it instantly updated and redirected me to a working /wp-admin page.

    Step 3 worked like a charm! Thank you esmi!

    gg!

    Only a cosmetic question now: There is a yellow banner at the top of every page in /wp-admin that says: An automated WordPress update has failed to complete – please attempt the update again now.

    I’m guessing it’s thinking I haven’t updated to 3.4.

    Any thoughts? Thanks again!

    esmi

    (@esmi)


    Forum Moderator


    I had the art fair director behind me and didn’t want to click that button

    No fair! Next time, make the art director click on it. 😉

    A quick scan of your site suggest that you have been upgraded but it would seem that something relatively minor was left unchanged. Hence the warning. Can you try:

    1. Deactivating all plugins.
    2. Switching to the Twenty Eleven theme.
    3. Re-running the upgrade via dashboard-> Update->Re-install.

    Had the same issue and this fixed it. Thanks!

    i also have the same issue!!

    Same issue here. All of a sudden. Changed to twenty-eleven and I can get in.

    1. Deactivated plugins – didn’t work
    2. Switched to 2011 – works
    3. Re-ran upgrade via dashboard – works
    4. Re-activated theme – doesn’t work

    Also tried this:
    1. Switched theme to 2011 works
    2. Logged in
    3. Switched theme back without logging out. Admin modules seem to be working just fine.
    4. Tried to logout – freezes up

    Seems to be something in the login.php hanging things up.

    Upgrade to WP 3.4 crashed site – no backup
    http://PanzaPath.org
    Using Arras 1.5.2
    Not able to access http://www.panzapath.org/wp-admin/ either
    Don’t know anything about FTP – a newbie
    Can I “undo” the upgrade to fall back to the previous version of WP?
    Any help would be greatly appreciated

    Cheers esmi, I’ll do the cosmetic fix (3.4 upgrade notification) sometime next week. I am swamped with work and I haven’t gotten around to doing it.

    I see a lot of people are having the same issue. Try esmi’s suggestions (#3 worked for me). If you need help with FTP or are new to it, download Filezilla and read this: http://wiki.filezilla-project.org/Using

    I hope that helps! If you are still stuck, just make a new thread so mods can help you directly. I am going to mark my issue as resolved.

    Take care all!

Viewing 13 replies - 1 through 13 (of 13 total)
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