Title: Upgrade problem
Last modified: June 29, 2018

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# Upgrade problem

 *  [dezaprobator](https://wordpress.org/support/users/dezaprobator/)
 * (@dezaprobator)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/upgrade-problem-46/)
 * Hi,
    I proceeded an upgrade. After it my plugin Ultimate Member was diasbled.
   I Activate it but he don’t work. In admin Panel upgrades i see text like below.
 * You have installed 2.0.17 version. Your latest DB version is empty. Before the
   click to “Run” button make sure that did the following:
    ….
 * Upgrade Log:
 * When I run upgrade system can’t finish it becouse have a loop like this:
 * Upgrade Process Started…
    Get Upgrades Packages… Upgrades Packages are ready,
   start unpacking…
 * =================================================================
    Prepare package“
   2.0-beta1” version…
 * Package “2.0-beta1” is ready. Start the execution…
    Upgrade Styles… Styles was
   upgraded successfully Upgrade Roles… User Roles was upgraded successfully Upgrade
   Users… Getting “member” users… There are 0 users… Start users upgrading… Getting“
   admin” users… There are 0 users… Start users upgrading… Getting “member” users…
   There are 0 users… Start users upgrading… Getting “admin” users… There are 0 
   users… Start users upgrading… Getting “member” users… There are 0 users… Start
   users upgrading… Getting “admin” users… There are 0 users… Start users upgrading…
   Getting “member” users… There are 0 users… Start users upgrading… Getting “admin”
   users… There are 0 users… Start users upgrading… Getting “member” users… There
   are 0 users… Start users upgrading… Getting “admin” users… There are 0 users…
   Start users upgrading… Getting “member” users… There are 0 users… Start users
   upgrading… Getting “admin” users… There are 0 users… Start users upgrading… Getting“
   member” users… There are 0 users… Start users upgrading… Getting “admin” users…
   There are 0 users… Start users upgrading… Getting “member” users… There are 0
   users… Start users upgrading… Getting “admin” users… There are 0 users… Start
   users upgrading… Getting “member” users… There are 0 users… Start users upgrading…
   Getting “admin” users… There are 0 users… Start users upgrading… Getting “member”
   users… There are 0 users… Start users upgrading… Getting “admin” users… There
   are 0 users… Start users upgrading… Getting “member” users… There are 0 users…
   Start users upgrading… Getting “admin” users… There are 0 users… Start users 
   upgrading… Getting “member” users… There are 0 users… Start users upgrading… 
   Getting “admin” users… There are 0 users… Start users upgrading… Getting “member”
   users… There are 0 users… Start users upgrading… Getting “admin” users… There
   are 0 users… Start users upgrading… Getting “member” users… There are 0 users…
   Start users upgrading… Getting “admin” users… There are 0 users… Start users 
   upgrading… Getting “member” users… etc.
 * Can you help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupgrade-problem-46%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/upgrade-problem-46/#post-10475498)
 * Hi [@dezaprobator](https://wordpress.org/support/users/dezaprobator/),
 * Can you please download the [latest 2.0.21 version of the plugin here](https://wordpress.org/plugins/ultimate-member/)
   and replace you rurrent ultimate member files on your sever in /wp-content/plugins/
   ultimatemember folder and try to run the upgrade prosess and see if it helps.
   
   Please disable all plugins while upgrading DB.
 * Regards.
 *  [steebin](https://wordpress.org/support/users/steebin/)
 * (@steebin)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/upgrade-problem-46/#post-10544229)
 * I am having the same issue, I tried the steps above but still no luck
 * Ultimate Member version 2.0.21 needs to be updated to work correctly.
    It is 
   necessary to update the structure of the database and options that are associated
   with Ultimate Member 2.0.21. Please visit “Upgrade” page and run the upgrade 
   process.
 * Then I just get stuck in the loop as described above

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Upgrade problem’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [steebin](https://wordpress.org/support/users/steebin/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/upgrade-problem-46/#post-10544229)
 * Status: not resolved