Support » Plugin: Error Log Monitor » Upgrade Link is Broken

  • Resolved Tom J Nowell

    (@tjnowell)


    When clicking on configure, I am presented with a prompt to upgrade to premium, so out of curiosity I clicked it, and it took me to:

    https://tomjn.com/wp-admin/admin.php?billing_cycle=annual&page=error-log-monitor-pricing

    But this resulted in the “Sorry, you are not allowed to access this page.” screen.

    As an aside, I found it somewhat disturbing once I updated that I was prompted to complete activation, leading to a prompt to grant freemius diagnostic information. Especially when there was no information provided on the page about the privacy implications, there could be legal consequences to this

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Janis Elsts

    (@whiteshadow)

    That sounds like a bug. Were you logged in as an Administrator when that happened? Is it a regular site or a Multisite network?

    As an aside, I found it somewhat disturbing once I updated that I was prompted to complete activation, leading to a prompt to grant freemius diagnostic information. Especially when there was no information provided on the page about the privacy implications, there could be legal consequences to this

    There should be a “What permissions are being granted?” link on the opt-in screen that lists the information that can be sent to Freemius. There’s also a “Privacy Policy” link, though I must admit that it’s pretty small and easy to miss.

    Here’s more information about what is being tracked:
    https://freemius.com/wordpress/usage-tracking/2379/error-log-monitor/

    Here’s the Freemius privacy policy:
    https://freemius.com/privacy/

    • This reply was modified 1 year ago by  Janis Elsts. Reason: Fixed formatting
    Tom J Nowell

    (@tjnowell)

    Correct I was an admin and super admin, on the root site of a multisite

    Plugin Author Janis Elsts

    (@whiteshadow)

    I think I see what the problem might be: the plugin is trying to display the pricing link while the Freemius opt-in is still pending. That is, the user hasn’t opted in on the current site but they haven’t clicked the “skip” button yet either.

    Please try the development version. It will just remove the entire “Pro” section in that situation.
    https://downloads.wordpress.org/plugin/error-log-monitor.zip

    Tom J Nowell

    (@tjnowell)

    Thanks, the latest update does not have this issue 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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