Support » Plugin: Charitable - Donation Plugin » Upgrade keeps running

  • Resolved jwurster

    (@jwurster)


    I just updated Charitable and it said the database needed upgrading. I clicked the link and it is at Step 88. Is there a problem?

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  • Same here. This is extremely irritating. Mine is at step 1436 out of, stupidly, 1436 (the two numbers are the same after every refresh) and counting, and it’s been going for an hour and a half. No indication whether it’s safe to stop it, or update other, unrelated posts. Other plugins do their database upgrades in the background – this one ties your hands for the duration.

    Already emailed support, no response.

    This is not good. I would never have updated the plugin if I knew this was in the cards.

    Over three hours on, at step 3100. You can apparently close the page – it will prompt you to resume the upgrade later. No, that is not made clear when one starts the “upgrade.”

    Plugin Author Eric Daams

    (@ericdaams)

    Hi @jwurster & @jpentheroudakis,

    First of all, my sincere apologies for this issue. I understand that Charitable has done a poor job of communicating the progress of the upgrade here, and it sounds like it may have been stuck in a loop in your case.

    As I mentioned to @jpentheroudakis over email, you can close the browser tab or navigate away from the upgrade page if it looks like it is stuck in a loop. A new notice will appear asking you to complete an upgrade that was started earlier.

    However, if there is an issue with the upgrade that is causing it to get stuck in a loop, I would love to make sure we fix that issue. If you could reach out to me via https://www.wpcharitable.com/support/ I would appreciate being able to get a better understanding of why this is not working as expected for you.

    Cheers,
    Eric

    Thanks Eric! Looking forward to getting this resolved.

    -Joseph

    Plugin Author Eric Daams

    (@ericdaams)

    This issue is resolved as of 1.6.6.

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