Title: upgrade issues Last modified: August 21, 2016 --- # upgrade issues * [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/) * I am having someone work on my site and they are having issues with uploading my site. This is what they said: * “we want to deploy its asking for upgrade and its different in my window than the client window anyone know whats going on?” * So can anyone help? I know he mentioned they were asking for a credit card to charge $5.00 to upgrade too, I have the latest wordpress so I do not understand this, when I login to my wordpress there is nothing that says that but on his window in my wordpress it does. Does this make sense? thank you Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/upgrade-issues-15/page/2/?output_format=md) [→](https://wordpress.org/support/topic/upgrade-issues-15/page/2/?output_format=md) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941589) * Is this an existing site? If so, what is the url? * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941590) * Can you provide more details such as a URL for your site? WordPress.org (this place) doesn’t charge for anything. It’s all free so I would be very wary about any credit card fee. * **Edit**: Beaten to the reply by a whole 52 seconds by Esmi. 😉 * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941592) * Yes it is an existing site, I just recently had an new theme installed but they never finished the site so now I have someone else working on it and this is what they are saying. My site is [http://www.fitnessandkids.com](http://www.fitnessandkids.com) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941593) * You do seem to be using the latest version of WordPress. Are you seeing any upgrade notices when you login to the site? * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941594) * no I am not, he is saying only on his end when he logs in he is seeing it. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941596) * Do you have full admin access on the site? * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941604) * It is my site so I guess so, but is there a way to check if I have full admin access? * _[Moderator Note: [No bumping](http://codex.wordpress.org/Forum_Welcome#No_Bumping). If it’s that urgent, consider [hiring someone](http://jobs.wordpress.net/) instead.]_ * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941689) * I have hired someone but they do not know what is going on that is why I am asking here. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941691) * [@warcoderslegacy](https://wordpress.org/support/users/warcoderslegacy/), Please do not try to send people off these forums for support. If you are posting here on WordPress.org forums then please use these forums. * > I like to help i ask nothing 🙂 * Then you can continue your support **on this thread**. * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941692) * I sent you a facebook message, what is going on why do posts here get deleted? I thought this was a place to go for help? I asked a question and I am told to hire someone? what kind of help is that? I don’t get what these forums are for then? * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941693) * > I thought this was a place to go for help? I asked a question and I am told > to hire someone? what kind of help is that? * You were advised to hire someone because it was apparent you needed urgent support. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941695) * > I don’t get what these forums are for then? * > I sent you a facebook message * They are for public discussions that benefit the greater WordPress community and not for soliciting off-forum support. * Thread Starter [networkmom](https://wordpress.org/support/users/networkmom/) * (@networkmom) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941697) * ok well I was not getting support so someone offered off the forums. can I just get someone here who knows what the problem is? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941698) * > I sent you a facebook message * Soliciting contact off forum is not allowed here. * > I thought this was a place to go for help? * and you have been getting help – from unpaid volunteers who are trying to help others _in their free time_. If this level of support is not suitable for you needs, then you may want to consider [hiring someone](http://jobs.wordpress.net/). Otherwise, you have to be patient and wait. * And please do not respond to attempts to solicit work or contact via these forums. If anyone does post such a solicitation (as [@warcoderslegacy](https://wordpress.org/support/users/warcoderslegacy/) did), asks for admin access to your site or suggests that you use any site other than [http://directory.codepoet.com/](http://directory.codepoet.com/) or [http://jobs.wordpress.net/](http://jobs.wordpress.net/) please add a _modlook_ tag to the topic. A forum moderator will be along shortly to remove the offending post and deal with the poster in question. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/#post-4941699) * **[@warcoderslegacy](https://wordpress.org/support/users/warcoderslegacy/)**: I strongly recommend that you read the [Forum_Welcome](http://codex.wordpress.org/Forum_Welcome) before posting again. Especially sections 1.13, 1.17 and 1.21. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/upgrade-issues-15/page/2/?output_format=md) [→](https://wordpress.org/support/topic/upgrade-issues-15/page/2/?output_format=md) The topic ‘upgrade issues’ is closed to new replies. * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/) * 21 replies * 4 participants * Last reply from: [networkmom](https://wordpress.org/support/users/networkmom/) * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/upgrade-issues-15/page/2/#post-4941840) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics