Title: Upgrade issue
Last modified: September 29, 2026

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# Upgrade issue

 *  Resolved [hsearlejones](https://wordpress.org/support/users/hsearlejones/)
 * (@hsearlejones)
 * [1 day, 20 hours ago](https://wordpress.org/support/topic/upgrade-issue-31/)
 * Upgrading from **15.7.2 → 16.2** caused background images (set via Elementor)
   to disappear on the homepage. Can this be addressed so that I can upgrade JetPack?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [1 day, 20 hours ago](https://wordpress.org/support/topic/upgrade-issue-31/#post-19032294)
 * Hi [@hsearlejones](https://wordpress.org/support/users/hsearlejones/) –
 * In order to take a look at this, we need a bit more information.
 * Are you using [Jetpack’s Site Accelerator](https://jetpack.com/support/site-accelerator/)
   feature for your images? If so, I’d start by disabling that as it is generally
   the only thing that modifies image delivery.
 * If that doesn’t fix the issue, please test with only Jetpack and Elementor enabled.
   If it works then, you will know another plugin or theme is conflicting. We have
   instructions on handling those here:
 * [https://jetpack.com/support/troubleshooting-plugin-and-theme-conflicts](https://jetpack.com/support/troubleshooting-plugin-and-theme-conflicts)
 * If that doesn’t fix the issue, please let us know. We can then investigate. To
   so, please share the exact steps on how to reproduce the issue in Elementor.
 *  Thread Starter [hsearlejones](https://wordpress.org/support/users/hsearlejones/)
 * (@hsearlejones)
 * [23 hours, 10 minutes ago](https://wordpress.org/support/topic/upgrade-issue-31/#post-19033024)
 * Hi, thanks for your help. After rolling back to 15.7.2 and then updating back
   to 16.2, the issue has resolved itself – background images are displaying correctly,
   even with Site Accelerator enabled. It may have been a corrupted file during 
   the initial update.
 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [22 hours, 2 minutes ago](https://wordpress.org/support/topic/upgrade-issue-31/#post-19033080)
 * Hi [@hsearlejones](https://wordpress.org/support/users/hsearlejones/) –
 * That’s great news! I’m glad to hear that the issue is resolved.
 * I’m going to mark this thread as resolved, but if you have any issues with or
   questions about Jetpack in the future, feel free to open a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * 3 replies
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [22 hours, 2 minutes ago](https://wordpress.org/support/topic/upgrade-issue-31/#post-19033080)
 * Status: resolved