Title: Upgrade gone wrong Last modified: August 19, 2016 --- # Upgrade gone wrong * [Paul Harrison](https://wordpress.org/support/users/paul-genesis/) * (@paul-genesis) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/) * Hey guys. I’m new here and this is my second day on the job with wordpress. I’ve just done the upgrades and now it wont let me back in the system. It just says“ Cannot proceed with installation, please upgrade to the version 3.0.96 or higher from here first before upgrading to this version.” When I click the link it brought me here and I can’t get it running again. * Can someone please help me? Viewing 13 replies - 1 through 13 (of 13 total) * Thread Starter [Paul Harrison](https://wordpress.org/support/users/paul-genesis/) * (@paul-genesis) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2073877) * Is there a way I can undo the install of the events managers install? * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074070) * I’m not new to wp and went through an automatic update to several plugins and receieved the following message. * Now, I can not log in or do anything. * The message was as follows: Cannot proceed with installation, please upgrade to the version 3.0.96 or higher from here first before upgrading to this version. * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074071) * When I clicked “here”. This is where it sent me which did me no good because I couldn’t get into my dashboard to do the upgrade. * [http://wordpress.org/extend/plugins/events-manager/download/](http://wordpress.org/extend/plugins/events-manager/download/) * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074106) * Paul, Have you had any reply other than through here as I’m sure, like me, I absolutely can not access nor view my website. It’s very frustrating as you and I did nothing wrong other than accept a plugin upgrade and this is what happens. * It’s unfortunate there isn’t a toll free number for wordpress. Maybe there is and never heard about it. * I will say when it was up and running wordpress is amazing. There’s so much you can do. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074107) * WordPress is free software. What sort of support did you expect? Try: – switching to the Twenty Ten theme by renaming your current theme’s folder in wp-content/ themes using [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management application your host provides. * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or phpMyAdmin. * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074112) * Interesting comment. No good in having anything free if it doesn’t work. The fact is, I have a website which is with worpress.org for which I have paid for the domain name and hosting services. I have on many occasions tried to correct a number of issues and many suggestion have said to use FTP for which I have for other business work (filezilla). It appears for any wordpress site through wordpress.org you can not access the admin panel. However, if you have a site through wordpress.com you can not. * My site has a Twenty Ten theme. Thanks for your reply though but it didn’t help. 🙂 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074116) * > I have a website which is with worpress.org for which I have paid for the domain > name and hosting services. * Sorry but that is incorrect. wordpress.org does **not** provide any hosting or domain services. Perhaps you have a wordpress.**com** site? * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074117) * To be honest, I read through many forums and articles to determine if I had a wordpress.com or wordpress.org and came to think I had wordpress.org because I couldn’t seem to access my cpanel or admin panel. Now, you’ve got me wondering. * I was referring to my local service provider provider not wordpress when I said I paid. * All I know is I can’t access my website. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074118) * Site url? * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074119) * [http://morethanjustjuice.ca/](http://morethanjustjuice.ca/) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074123) * You have a self-installed site hosted at Net Firms. This means you should have full access to your site via FTP and access to an account management panel. * [eagleyes](https://wordpress.org/support/users/eagleyes/) * (@eagleyes) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074126) * I won’t ask you how you knew that but that offered me a great deal of help. * Thank-you. I will contact them. 🙂 * [obscure](https://wordpress.org/support/users/obscure/) * (@obscure) * [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074142) * > I won’t ask you how you knew that * She knew because that is what you (almost) always have when you sign up with a host. They all have some form of control panel for account management/file control. Via this control panel you will be able to access the directory that WP is installed in and rename the theme folder as mentioned by Esmi. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Upgrade gone wrong’ is closed to new replies. * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 13 replies * 4 participants * Last reply from: [obscure](https://wordpress.org/support/users/obscure/) * Last activity: [15 years ago](https://wordpress.org/support/topic/upgrade-gone-wrong-3/#post-2074142) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics