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[resolved] Upgrade from 3.6.1 to 3.7.1 problem (9 posts)

  1. AndyD_OHD
    Member
    Posted 2 years ago #

    Hi there,

    I have tried to use a one-click upgrade of a site from 3.6.1 to 3.7.1 but I keep getting the error message:
    "The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-includes/version.php"

    Could anyone offer advice on ho to apprroach and resolve this issue please?

    Thanks in advance
    Andrew

  2. kmessinger
    Forum Moderator
    Posted 2 years ago #

    Check your file permissions. All directories should be 755 and all files 644. In particular check wp-includes/version.php

  3. AndyD_OHD
    Member
    Posted 2 years ago #

    Ah, I don't seem to have a file called version.php in the wp-includes folder. Perhaps that's the issue...?

  4. kmessinger
    Forum Moderator
    Posted 2 years ago #

    Lets find out. If you have a copy of 3.6.1 look for that file and upload it to the server. If you don't have a copy you can find it here. http://wordpress.org/download/release-archive/

  5. AndyD_OHD
    Member
    Posted 2 years ago #

    Uploaded the file from the archive but still get the error. I guess it must be the file/folder permissions... I'll have to double check them.

  6. AndyD_OHD
    Member
    Posted 2 years ago #

    File permissions look ok. Heck, this is a pain.

  7. yoogie27
    Member
    Posted 2 years ago #

    Similar problem here. Updating from 3.7 to 3.7.1. Automatic update failed and one click update tells me the same thing for the same file.

    version.php is existing, all files are 644, all directories 755
    wp_version in version.php is 3.7

  8. WPyogi
    Forum Moderator
    Posted 2 years ago #

    @yoogie27 - please start your own thread so someone can help you with your specific situation -

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

  9. AndyD_OHD
    Member
    Posted 2 years ago #

    My hosting provider said that they had to add it manually as the automated upgrade was not operating properly despite te version.php being present.

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