I tried the automatic update to 3.4.1 and it says
Warning: copy(/home/content/m/b/e/mbetita/html/wp-admin/customize.php) [function.copy]: failed to open stream: Permission denied in /home/content/m/b/e/mbetita/html/wp-admin/includes/class-wp-filesystem-direct.php on line 200
Could not copy file.: /home/content/m/b/e/mbetita/html/wp-admin/customize.php
I tried to manually upgrade, but in step four it says to delete the wp-includes folder and wp-admin folders, but when I try to delete them it says permission denied. On my ftp program I changed options to allow me to delete folders, but ftp still won't allow me to delete. So I clicked on the css folder, and there's nothing in it, tried to delete the folder and it says permission denied.
I can't go anywhere on the site, if I leave the update page it says
Fatal error: Call to undefined function wp_get_themes() in /home/content/m/b/e/mbetita/html/wp-admin/includes/class-wp-themes-list-table.php on line 27
Fatal error: Call to undefined function wp_is_mobile() in /home/content/m/b/e/mbetita/html/wp-admin/includes/misc.php on line 586
or other errors depending on which page I want to go to.