Support » Plugin: UpdraftPlus WordPress Backup Plugin » UpdraftPlus Update Failed: 500 Internal Server Error

  • Resolved ADiscovery


    We have GoDaddy hosted Managed WordPress websites using WordPress 5.1, Active Theme Twenty Twelve PHP version 7.2
    For Staging I updated UpdraftPlus from Version: 1.16.5 to 1.16.6 without issue
    On the Public/production website I did things in a different order by starting with updating the Themes
    The update to the Updraft plugin failed and the website became unavailable / offline. This was the error message:

    Update Failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log
    I contacted GoDaddy support and they were able to restore the site from their backup and it is operational now.
    Is there a conflict with Theme Twenty Twelve ?
    How can we determine why the update failed and how to proceed with plugin and Theme updates?

    The page I need help with: [log in to see the link]

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  • Plugin Support bornforphp



    Possibly it could be the issue the connection broke while updating the plugin, leaving the update incomplete.

    In this case you can manually update the plugin, To do this:
    1. Unzip the UpdraftPlus ZIP on your local machine, using a zip utility such as 7-zip.
    2. Access your WordPress installation via FTP or your host’s filemanager.
    3. Navigate to wp-content/plugins. Upload the UpdraftPlus folder here.
    4. Go to the Plugins page on your WordPress dashboard. You should see UpdraftPlus in the list of plugins.


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